Desktop Support Engineer (Level 2)
Desktop Support Engineer (Level 2)
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
The Onsite Support Engineer is responsible for providing end user support hands and feet support and working with business users & multiple stakeholders to ensure efficient support to business without impacting business. The role will require hands-on experience of support.
Responsibilities
- Experience with Microsoft desktop operating system and Windows application deployment configuration and management
- Build and install PCs telephone systems wireless networks and peripheral devices (such as printers scanners mobile/smart phones) related to desktop infrastructure.
- Maintain installed PCs networks telephone systems and peripherals with routine maintenance
- Identify log and resolve technical problems with software applications or network systems
- Identify potential changes and system improvements to present to senior team leaders for consideration and implementation
- Collaborate with Technology team members to ensure efficient operation of the organizations desktop computing environment.
- Where required administer and resolve issues with associated end-user workstation network software products.
- Receive and respond to incoming calls pages and/or work orders regarding desktop problems.
- Ensure that work is carried out within agreed service levels and in accordance with department guidelines
- Maintain client databases with up-to-date solutions and clear record of activities
- Explain and document technical issues in a clear way to clients
- If necessary liaise with third-party support and PC equipment vendors.
- Perform related duties consistent with the scope and intent of the position.
Qualifications
- Possess 2 years of relevant experience.
- Windows Client Administration
- Have proven track record of working with technologies from Microsoft SCCM VMWare Horizon Intune etc.
- Develop in- depth technical knowledge and domain expertise within End User Computing technologies
- Proactive and passionate of the End User Computing world with strong interpersonal skills and excellent time management skills
- Strong capabilities in Windows 10 11 support migration & Deployment.
- Hands on Experience End to End Desktop/Laptop life cycle management.
- Experience and desire to work in a Global delivery environment
- Communication and Analytical skills
Desirable (not mandatory):Relevant technical & process certifications:
- ITIL V3
The Deskside support member should have strongtechnical knowledge and handson experiencewith the following technologies:
- Microsoft Client OS (Win10 11)
- Active Directory & its services DHCP DNS
- Print and File share services
- Hardware Break-fix
- Patch Management
Employment Type
Unclear
