Program Manager I, IN AMZL CO
Program Manager I, IN AMZL CO
Posted on :
09-06-2025
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1 Vacancy
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Job Description
Looking for a career at a company that seeks to be Earths most customer-centric company If so meet Amazon.
Over the past 20 years Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. Through our entrepreneurial culture Amazon has developed new technologies and products (like Echo) and enterprise services (like Amazon Web Services).
NOC (Network Operation Center) is the central command and control center for Transportation Execution across the Amazons transportation network. It ensures hassle free timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazons ability to serve its customers on time.
Within NOCs umbrella resides a fast-growing Last Mile support function AMZL CO (Amazon Logistics Central Operations). AMZL CO is responsible for centrally supporting daily planning and execution of functions that impact Delivery Station (DS) operations across Routing Scheduling On-Road and Payments workstreams. We are looking for an experienced Program Manager to coordinate and lead efforts across operations and program teams. Were looking for a hands-on and motivated self-starter whos passionate about using data to help us measure every area of the business drive efficiencies optimizations and influence decision-making.
Responsibilities of a NOC PM
We are looking for an experienced Manager to coordinate and lead efforts across operations and program teams. Were looking for a hands-on and motivated self-starter whos passionate about using data to help us measure every area of the business drive efficiencies optimizations and influence decision-making. This PM I will lead IN Central Ops driving improvements in SPR DPPH routing metrics while ensuring smooth execution of daily operations.
Scope of work (in addition to above)
The manager will lead a team of people manager (s) overlooking operations for a team size of 40 associates. Manager may be expected to operate in different shift structures (for instance - 2 PM to 11 PM or 7 AM to 4 PM) depending on business need
Work with PM teams to successfully manage difficult cross-functional projects (from inception to completion) delivering high quality results (e.g. efficient compliant understandable secure maintainable low-defects etc.).
Partner with stakeholders and/or managers to secure resources scope efforts set project priorities milestones and drive delivery to meet deadlines to meet program goals.
Be proficient at transforming raw thoughts into clear consistent accurate documentation and/or direction.
Competently represent your teams processes and goals to customers and other teams (technical and non-technical).
Keep the scope of effort under control and accelerate progress or operational efficiencies by driving crisp and timely decisions identifying and clearing blockers and escalating appropriately.
Improve team processes and metrics; unblock delivery and reduce costs. Scope out teams career development plans through performance assessment
Own project status communication- consistently impart clear and concise summaries for the projects owned to your leadership/management team and are effective at answering questions in detail. Represent the team in Business reviews (WBRs/MBRs)
Have good working relationships with stakeholders managers and peers. Be able to recognize discordant views and take part in constructive dialogue to resolve them.
- 2 years of program or project management experience
- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Over the past 20 years Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. Through our entrepreneurial culture Amazon has developed new technologies and products (like Echo) and enterprise services (like Amazon Web Services).
NOC (Network Operation Center) is the central command and control center for Transportation Execution across the Amazons transportation network. It ensures hassle free timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazons ability to serve its customers on time.
Within NOCs umbrella resides a fast-growing Last Mile support function AMZL CO (Amazon Logistics Central Operations). AMZL CO is responsible for centrally supporting daily planning and execution of functions that impact Delivery Station (DS) operations across Routing Scheduling On-Road and Payments workstreams. We are looking for an experienced Program Manager to coordinate and lead efforts across operations and program teams. Were looking for a hands-on and motivated self-starter whos passionate about using data to help us measure every area of the business drive efficiencies optimizations and influence decision-making.
Responsibilities of a NOC PM
We are looking for an experienced Manager to coordinate and lead efforts across operations and program teams. Were looking for a hands-on and motivated self-starter whos passionate about using data to help us measure every area of the business drive efficiencies optimizations and influence decision-making. This PM I will lead IN Central Ops driving improvements in SPR DPPH routing metrics while ensuring smooth execution of daily operations.
Scope of work (in addition to above)
The manager will lead a team of people manager (s) overlooking operations for a team size of 40 associates. Manager may be expected to operate in different shift structures (for instance - 2 PM to 11 PM or 7 AM to 4 PM) depending on business need
Work with PM teams to successfully manage difficult cross-functional projects (from inception to completion) delivering high quality results (e.g. efficient compliant understandable secure maintainable low-defects etc.).
Partner with stakeholders and/or managers to secure resources scope efforts set project priorities milestones and drive delivery to meet deadlines to meet program goals.
Be proficient at transforming raw thoughts into clear consistent accurate documentation and/or direction.
Competently represent your teams processes and goals to customers and other teams (technical and non-technical).
Keep the scope of effort under control and accelerate progress or operational efficiencies by driving crisp and timely decisions identifying and clearing blockers and escalating appropriately.
Improve team processes and metrics; unblock delivery and reduce costs. Scope out teams career development plans through performance assessment
Own project status communication- consistently impart clear and concise summaries for the projects owned to your leadership/management team and are effective at answering questions in detail. Represent the team in Business reviews (WBRs/MBRs)
Have good working relationships with stakeholders managers and peers. Be able to recognize discordant views and take part in constructive dialogue to resolve them.
- 2 years of program or project management experience
- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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