Collision Estimator/ Customer Service Representative
Collision Estimator/ Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
At Steele Auto Group we believe work should mean more. Here youre not just doing a job youre part of something bigger. Were proud to deliver the Best Customer Buying Experience. At the core of it all is our people where Everything We Do is Driven by Youyour passion your purpose your potential.
Fredericton Buick GMCis seeking Collision Estimator/ Customer Service Representative to join our team!This hybrid role is ideal for someone who thrives in a fast-paced environment balancing technical estimating with front-line customer service.
As a key member of our collision center youll assess vehicle damage prepare accurate repair estimates and coordinate with both customers and insurance companies to ensure a smooth repair process. Youll also serve as the first point of contact for customersscheduling appointments answering inquiries and providing updates throughout their repair journey.
Hourly Wage Range: commensurate with knowledge skills and abilities
Qualifications:
Collision center experience is an asset
Familiarity with estimating software such as Mitchell iCloudand/or Audatex
Proficiency in MS Office including Exceland Outlook
High school diploma or GED required; post-secondary education is an asset
Excellent problem-solving and decision-making abilities
Strong communication multi-tasking and organizational skills
Conflict resolution and negotiation capabilities
Ability to work independently and collaboratively in a fast-paced deadline-driven environment
Detail-oriented with a focus on accuracy and process improvement
Professional appearance strong work ethic and a positive team-focused attitude
Responsibilities:
Prepare accurate collision repair estimates
Deliver exceptional customer service across in-person phone and digital platforms
Act as a liaison between customers insurance companies and internal departments
Support front office operations including scheduling filing invoicing and database management
Communicate repair timelines process updates and expectations to customers
Collaborate with production teams and estimators to ensure timely and quality vehicle delivery
Uphold safety regulations and assist in ongoing training and compliance
Contribute to a positive and productive team culture
Other duties as assigned to support operational excellence
Why Youll Love Steele Auto Group:
At Steele Auto Group youre not just joining a companyyoure joining a community. Were all about:
A Fun & Supportive Team Join a crew of outgoing motivated professionals who will mentor support and cheer you on.
Flexible Health & Dental Plans Six cost-shared options tailored to your lifestyle.
Growth Opportunities We promote from within and support your professional journey.
Employee Discounts On vehicle purchases parts and service at any of our locations.
Retirement Savings Plan Employer-matched up to 4% (and up to 5% after 5 years)because your future matters.
A fun fast-paced culture No two days are the same.
Making a difference Through community partnerships and exciting campaigns.
Steele Auto Group is more than just a workplaceits a place where your talents are recognized your growth is championed and your potential is limitless. We believe in building careers not just filling roles which is why we prioritize internal promotion and invest in developing our people. Every team member plays a role in our success and were proud to foster a workplace thats fair inclusive and full of opportunity for everyone.
Apply now and start driving your career forwardwith a team thats got your back!
Based in Fredericton NB!
We cant wait to meet YOU!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
