Support Manager
Support Manager
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Job Description
Job Description:
Cronos Europa is looking for a qualified and experienced Support Manager to join our Team. The successful candidate will play a central role in user support training collaborative tool management and system testing within a large-scale digital environment.
Key Responsibilities:
Deliver training coaching and support for end users on Information Systems and collaborative tools
Manage collaborative platforms including Confluence SharePoint Microsoft 365 JIRA and SMT
Provide end-user support access management and documentation in compliance with ITIL standards
Lead system testing activities (functional and non-regression) and ensure high-quality outputs
Participate in technical working groups user meetings and reviews of IT deliverables
Analyze and translate user needs into structured business/user requirements and stories
Support documentation and knowledge sharing across teams
Required Knowledge and Skills:
In-depth knowledge of user support training testing documentation communication and IT security
Strong command of ITIL methodology and its practical application
Proven experience with Confluence SharePoint SMT and JIRA
Excellent analytical facilitation and communication skills
Fluent in English and French both written and spoken
Comfortable participating in multilingual cross-functional meetings
Profile:
Bachelors or Masters degree in IT Business Management or a related field
Strong understanding of user-centered support models and system lifecycle processes
Ability to work independently and communicate effectively with stakeholders at all levels
Experience in user training and coaching
Experience with collaborative tools (Confluence SharePoint)
Experience in end-user support and assistance for Information Systems
Experience in applying ITIL best practices using user support management tools (e.g. SMT JIRA) system and non-regression testing user access management
Why Join Cronos Group
We offer:
A competitive and attractive salary package
Flexible and supportive work-life balance policies
Engagement with high-impact projects in a European institutional setting
Continuous learning and development through tailored training programs
A dynamic and collaborative team culture
Required Experience:
Manager
Employment Type
Full-Time
