VIE _ Technical Support Manager - Digital Payments / Brazil (H/F) - LATAM
VIE _ Technical Support Manager - Digital Payments / Brazil (H/F) - LATAM
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Job Description
The company
Market Pay is a European fintech that provides merchants and financial institutions with an omnichannel payment platform with the ambition of making payment simple accessible and reliable. With proven expertise in the field of digital payments Market Pay masters all the technologies enabling it to offer a complete range of services including mobile payment and acceptance solutions for in-store mobile and online payments. Market Pays solutions are distinguished by their integration of the latest payment industry standards their perfect compatibility with user expectations and their ability to deliver smooth and secure experiences.
Market Pay s head office and R&D team are based in France.
Missions
We are looking for an ambitious and enthusiast co-worker to join our team and help us strengthen our leading position in digital payment solutions.
Based in our Sao Paolo office you will work from home you will report to our Project Management Lead located in France.
Your missions will be as follows:
Technical Support
- Operate as the main point of contact for support requests and ensure rigorous follow-up throughout the process (independently and efficiently manage technical assistance for customers).
- Diagnose and resolve complex problems always striving for continuous improvement.
- Lead the technical integration of our solutions with customer teams ensuring excellence and full alignment of expectations.
- Monitor production indicators to anticipate potential incidents and improve operational quality.
- Supervise our solutions in real time reacting quickly to any problems detected.
- Improve technical documentation to support scalability solution implementation and customer support.
Project Management
- Manage small and medium-sized projects from design to delivery ensuring deadlines and quality are met.
- Control costs deadlines and resources focusing on optimization and long-term results.
- Collaborate with development squads and other departments to ensure project success.
- Oversee the after-sales experience for customers ensuring the highest quality and efficient delivery.
- Contribute to the continuous improvement of the companys project management practices by bringing in new ideas and agile methodologies.
What we offer:
- An onboarding and training program (the initial training period will take place at our headquarters based in France)
- Discovering the payment ecosystem
- You will have the opportunity to get involved in a variety of projects internationally and within a very rich digital ecosystem
- You will be involved in all phases of the project with a high level of autonomy
- Possibility to be hired on permanent contract at the end of VIE
Profile & Skills
- IT / Computer Science engineer
- Mastering the Agile method (e.g. SCRUM)
- Experience in Software engineering (as a Developer or QA Engineer for example)
- Experience in the payment ecosystem
- We are expecting you to be fluent in Portuguese Spanish and English
Main activities
Interested Good! You will therefore have the following responsibilities:
- Contribute to the continuous improvement of the companys project management practices
- Carry out feasibility studies
- Manage projects from commissioning to production follow-up in Agile mode
- Controlling costs and deadlines
- Contribute to the improvement of software development practices
- Accompany the client and ensure the after-sales service of projects
Like all positions in the company this position is open to people with disabilities.
Really interested Please contact us!
Employment Type
Full Time
