Position Information:
The Account Manager is responsible for managing client relationships and supporting the restoration process from initial contact through estimate approval. This role is the first point of contact for reconstruction jobs and plays a vital role in selling the job setting expectations and establishing trust with property owners and insurance representatives. The Account Manager gathers necessary project documentation scopes losses and maintains ongoing communication with customers and internal teams. This role does not involve writing full estimates but supports internal estimating and sales processes by collecting detailed documentation and ensuring customer satisfaction.
Position Responsibilities:
Serve as the lead point of contact for assigned customer accounts and new losses
Conduct thorough site inspections for fire water mold or storm-related property damage
Capture detailed documentation and photos using tools like DocuSketch and mobile apps
Submit complete scope details and documentation to the Desk Estimator for estimate development
Support the estimating process by communicating scope changes supplements or updates as needed
Build and maintain strong relationships with homeowners adjusters and third-party partners
Maintain consistent communication with customers throughout the project lifecycle
Coordinate with internal teams including project managers mitigation and reconstruction crews
Ensure accurate job file documentation and timely updates in job management systems
Represent Paul Davis with professionalism and a customer-first approach
Other duties as assigned
Qualifications:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or equivalent required Previous experience in restoration construction or insurance claims preferred Strong communication customer service and problem-solving skills Familiarity with DocuSketch mobile field documentation tools and Microsoft Office Suite Detail-oriented organized and capable of working independently in the field Valid drivers license and reliable transportation
Education & Experience:
High School diploma or the equivalent. Preferred at least one year reconstruction experience.
Special Skills:
Ability to read and comprehend instructions and information quickly. General math skills. Ability to use personal computer applications including word processing and spreadsheets.
Physical Demands:
Ability to walk climb crouch and navigate confined or damaged spaces Must be able to lift up to 50 lbs Use of smartphones/tablets and cameras for documentation purposes
Work Environment:
This position is field-based and involves daily travel to residential and commercial properties that may be in various states of damage. Personal protective equipment will be provided as needed.
Flexible work from home options available.
Since 1966 Paul Davis has been an industry leader in the areas of property damage mitigation reconstruction and remodeling. With more than 370 offices in our franchise network the company serves residential institutional and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time establishing a reputation for performance integrity and responsibility among customers and carriers alike. Whether property damage is caused by water fire smoke storms or other disasters we deliver on our promise to deliver excellence expertise and a customer experience that is second to none. At Paul Davis our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results
Account Manager
