Customer Success Representative - Power Utility - Wendell, NC
Customer Success Representative - Power Utility - Wendell, NC
Posted on :
08-06-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
08-06-2025
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS- Our organization works with partner companies to source qualified talent for their open roles. The following position is available toVeterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow the next steps.
Unless specifically stated otherwise this role isOn-Site at the location detailed in the job post.
Here at Siemens we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live work and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. Thats why we always put our people first. Our global diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you
Transform the everyday with us!
Siemens Electrification & Automation (EA) units Utility Systems & Solutions division is dedicated to expanding and advancing EAs Utility and Engineering Procurement and Construction (EPC) and Solar Developer markets. Our comprehensive product portfolio includes medium voltage switchgear (AIS & GIS) outdoor circuit breakers MV control power equipment centers overhead distribution products low voltage motor control centers photovoltaic (PV) inverters and supplementary MV and LV products. These solutions are integrated into complete electrical packaged systems for utility distribution networks substations power plants and renewable energy initiatives.
We are looking for a Customer Success Representative. This position can be remote.
Role Description:
The Regional Customer Success Representative plays a pivotal role in supporting our Account Team with new and existing business while ensuring customer satisfaction. This position leverages to manage customer interactions monitor key metrics and implement engagement strategies that drive retention and growth.
Key Responsibilities:
Opportunities and Orders:
Monitor pipeline and orders ensuring data accuracy and cleanliness.
Assist with updates as required to maintain accurate records.
Review customer portals for RFQ activities and bid submissions
Cross-Functional Collaboration:
Track cases shipments field service activities projects and other activities to ensure on-time performance.
Engage with relevant departments to resolve issues and enhance customer satisfaction.
Regional Account Management:
Update account assignments to ensure clarity regarding team support roles.
Maintain detailed account records to outline key programs and targets.
Build and sustain strong relationships with customers in your designated region.
Address region-specific customer needs to ensure satisfaction and loyalty.
Engage with customers to provide an additional layer of regional support when called upon.
Sales Enablement:
Oversee data collection and reporting in to support programs KPIs and strategic initiatives.
Assist with Monthly or Quarterly reviews maintaining or gathering data from Salesforce or Tableau.
Onboarding and Training:
Manage the sales process and guide your regional teams through onboarding and continued training when necessary.
Data Analysis and Reporting:
Utilize Salesforce and Tableau to manage customer data monitor satisfaction metrics and generate insightful reports.
Deliver detailed analyses to inform strategic decisions and highlight improvement opportunities.
Additional Qualifications/Responsibilities
Youll win us over by having the following qualifications:
Basic Qualifications:
Bachelors degree or technical degree.
3 years of experience in customer service order management warranty or inside sales preferred.
Willingness to travel domestically and internationally on a limited basis. (10%)
Preferred Qualifications:
Strong experience using standard objects reports and dashboards
Tenacity to overcome obstacles and drive success.
Excellent verbal and written communication skills
Strong analytical skills to identify customer issues and develop effective solutions.
A customer-first mindset
Solid understanding of business metrics and the ability to identify growth opportunities that align with customer success and company objectives.
Familiarity with the Power Utility market customers and products
Proactive mindset
Highly extroverted with strong communication skills
Ability to empathize with customer perspectives and deliver tailored solutions.
Youll benefit from:
Siemens offers a variety of health and wellness benefits to our employees.
The pay range for this position is <$65660 - $112560>. The actual wage offered may be lower or higher depending on budget and candidate experience knowledge skills qualifications and premium geographic location.
Unless specifically stated otherwise this role isOn-Site at the location detailed in the job post.
Here at Siemens we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live work and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. Thats why we always put our people first. Our global diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you
Transform the everyday with us!
Siemens Electrification & Automation (EA) units Utility Systems & Solutions division is dedicated to expanding and advancing EAs Utility and Engineering Procurement and Construction (EPC) and Solar Developer markets. Our comprehensive product portfolio includes medium voltage switchgear (AIS & GIS) outdoor circuit breakers MV control power equipment centers overhead distribution products low voltage motor control centers photovoltaic (PV) inverters and supplementary MV and LV products. These solutions are integrated into complete electrical packaged systems for utility distribution networks substations power plants and renewable energy initiatives.
We are looking for a Customer Success Representative. This position can be remote.
Role Description:
The Regional Customer Success Representative plays a pivotal role in supporting our Account Team with new and existing business while ensuring customer satisfaction. This position leverages to manage customer interactions monitor key metrics and implement engagement strategies that drive retention and growth.
Key Responsibilities:
Opportunities and Orders:
Monitor pipeline and orders ensuring data accuracy and cleanliness.
Assist with updates as required to maintain accurate records.
Review customer portals for RFQ activities and bid submissions
Cross-Functional Collaboration:
Track cases shipments field service activities projects and other activities to ensure on-time performance.
Engage with relevant departments to resolve issues and enhance customer satisfaction.
Regional Account Management:
Update account assignments to ensure clarity regarding team support roles.
Maintain detailed account records to outline key programs and targets.
Build and sustain strong relationships with customers in your designated region.
Address region-specific customer needs to ensure satisfaction and loyalty.
Engage with customers to provide an additional layer of regional support when called upon.
Sales Enablement:
Oversee data collection and reporting in to support programs KPIs and strategic initiatives.
Assist with Monthly or Quarterly reviews maintaining or gathering data from Salesforce or Tableau.
Onboarding and Training:
Manage the sales process and guide your regional teams through onboarding and continued training when necessary.
Data Analysis and Reporting:
Utilize Salesforce and Tableau to manage customer data monitor satisfaction metrics and generate insightful reports.
Deliver detailed analyses to inform strategic decisions and highlight improvement opportunities.
Additional Qualifications/Responsibilities
Youll win us over by having the following qualifications:
Basic Qualifications:
Bachelors degree or technical degree.
3 years of experience in customer service order management warranty or inside sales preferred.
Willingness to travel domestically and internationally on a limited basis. (10%)
Preferred Qualifications:
Strong experience using standard objects reports and dashboards
Tenacity to overcome obstacles and drive success.
Excellent verbal and written communication skills
Strong analytical skills to identify customer issues and develop effective solutions.
A customer-first mindset
Solid understanding of business metrics and the ability to identify growth opportunities that align with customer success and company objectives.
Familiarity with the Power Utility market customers and products
Proactive mindset
Highly extroverted with strong communication skills
Ability to empathize with customer perspectives and deliver tailored solutions.
Youll benefit from:
Siemens offers a variety of health and wellness benefits to our employees.
The pay range for this position is <$65660 - $112560>. The actual wage offered may be lower or higher depending on budget and candidate experience knowledge skills qualifications and premium geographic location.
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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