JAMF Lead Consultant
JAMF Lead Consultant
Posted on :
08-06-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
08-06-2025
Job Description
Infosys is seeking an enthusiasticLead Consultantwith proven requirement gathering skills and have experience in preparing technical requirement documents based on the information gathered in technical workshops. This position will be an expert contributing to different phases of the consulting lifecycle; involved in business process consulting; define the problem propose and create the solution; also play an important role in the development configuration and deployment of the overall solution; and will guide teams on project processes deliverables and contribute to the proposal development client training and internal capability building and help detail the project scope. This is an opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.
Required Skills
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone email or face to face. Travel may be required as per the job requirements.
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Required Skills
- Candidate must be located within commuting distance ofFrisco TXor be willing to relocate to the area. This position may require travel.
- Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 7 years of Information Technology experience.
- Minimum of 5 years of experience in IT support with a significant focus on Apple device management using JAMF Pro.
- In-depth knowledge and experience with the JAMF Pro platform including configuration administration policy creation packaging and scripting.
- Strong understanding of macOS and iOS operating systems hardware and troubleshooting techniques.
- Experience with Apple Business Manager (ABM) and Apple School Manager (ASM).
- Proficiency in scripting languages such as Bash AppleScript or Python for automation and management tasks.
- Excellent problem-solving analytical and troubleshooting skills.
- Strong leadership and mentoring abilities with experience guiding and developing technical support teams.
- Excellent communication (written and verbal) and interpersonal skills with the ability to explain technical concepts to non-technical users.
- Experience with mobile device management (MDM) principles and best practices.
- Familiarity with network protocols and security concepts relevant to Apple devices.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong organizational skills and attention to detail.
- JAMF certifications min JAMF 300
- Serve as the primary point of escalation for complex JAMF-related support issues providing advanced troubleshooting and resolution.
- Lead and mentor a team of IT support staff providing guidance training and performance feedback related to JAMF and Apple technologies.
- Oversee the configuration management and maintenance of our JAMF Pro server and related infrastructure.
- Develop implement and enforce policies and procedures for Apple device management software deployment patching and security using JAMF Pro.
- Manage the deployment configuration and ongoing support of macOS and iOS devices.
- Troubleshoot and resolve technical issues related to Apple hardware macOS iOS and integrated software.
- Develop and maintain comprehensive documentation for JAMF configurations support processes and end-user guides.
- Collaborate with other IT teams to ensure seamless integration of Apple devices within the broader IT infrastructure.
- Stay up-to-date with the latest Apple technologies JAMF updates and industry best practices.
- Participate in projects involving the implementation and integration of new Apple technologies.
- Manage and maintain Apple Business Manager (ABM) and Volume Purchase Program (VPP) for efficient device enrollment and app deployment.
- Monitor and analyze the performance of managed Apple devices proactively identifying and resolving potential issues.
- Provide excellent customer service and technical support to end-users with varying levels of technical expertise.
- Contribute to the development and delivery of end-user training on Apple devices and related software.
- Manage the escalation process for customer cases as needed.
- Provide direction and measurement of key metrics to technical support staff and the team.
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone email or face to face. Travel may be required as per the job requirements.
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Required Experience:
Contract
Employment Type
Full Time
Key Skills
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