Network Operations Specialist
Network Operations Specialist
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1 Vacancy
Job Description
Job Details
Description
STRATACACHE delivers in-store retail experience transformation and exceptional customer journeys through a wide array of marketing technology. Our solutions enable retailers to learn deeply about their customers shopping preferences and behaviors delivering targeted promotional or task-based messaging on any digital display. With 3.3 million software activations globally we power the biggest digital networks for the worlds largest brands. Across the STRATACACHE family of complementary Marketing Technology solution companies we have the technology expertise and track record to bring retail innovation that delivers results.
STRATACACHE values our employees in addition to the opportunity to join a collaborative team and do interesting work we offer competitive compensation to our employees. Our comprehensive offerings include major medical dental vision and disability insurance options as well as Employee Benefit Time matching 401K corporate discounts and an Employee Assistance Program. Well be happy to tell you more during the interview process!
The Network Operations Specialist provides proactive maintenance monitoring and software services for a variety of the digital menu board footprint both indoor and outdoor for Stratacache and SCALA customers. This includes monitoring devices in the field for issues providing technical support via both phone and email as well as updating internal knowledge base articles.
Principal Accountabilities:
- Provide system operation services to STRATACACHE & SCALAclients
- Provide technical support assistance via phone and email
- Update daily monitoring reports/tickets
- Perform other duties as requested.
Qualifications
- Minimum of High School degree required; Associates Degree in Computer Science preferred
- 1 years technical support or relevant experience.
- Strong troubleshooting skills.
- Good verbal and written communication skills.
- Proven ability to multi-task and plan/prioritize work to meet deadlines with a high degree of accuracy and attention to detail.
- Strong analytical and critical thinking skills
- Strong customer service phone or soft skills
STRATACACHE and its family of companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion creed sex sexual orientation gender identity national origin age disability genetic information pregnancy childbirth or related medical condition veteran marital parental citizenship or domestic partner status or any other status protected by applicable national federal state or local law.
While we are excited and appreciate you interest in our opportunities please keep in mind that we are not able to contact all applicants that have applied.
No vendor/agency solicitation please
Required Experience:
Unclear Seniority
Employment Type
Full-Time
