Operations Manager
Operations Manager
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Job Description
Hours: 40 hours across 5 days per week
Salary:37000 pa
Atlas Hotelsis hiring aOperation Managerright now at the Holiday Inn Glasgow Theatreland
Benefits include:
- Hotel rooms across our 59 hotels (Holiday Inn Express Hampton by Hilton and Holiday Inn) at only 25 per night with 50% off food and drink
- Worldwide substantial employee discount at 6600 IHG Hotels across the globe
- A bonus cash payment every year from 2 years of service as a thank you for staying with Atlas Hotels
- Holiday allowance which increases with length of service
- Atlas Friends & Family Discount offering up to a 45% discount for Friends & Family of Atlas employees
- Monthly cash rewards through our reward and recognition platform
- HSF Health Plan free for every employee giving you money off dental/optical appointments and other health costs for you and your family
- Access to HSF Perkbox which provides deals and discounts from the biggest brands
- Online GP service access to free counselling and wellness support with a 24 hour helpline
- Auto-enrolment pension scheme through The Peoples Pension
- Employee referral programme paying out 250 for every great person you refer to us that passes their probation
- Employee of the Quarter programmes in every site and a prestigious annual awards ceremony
- A rota for the next 4 weeks meaning you can work in hospitality but still have a life outside of work
- Free/discounted food when on shift
So what does a Operation Manager do
Employee
- Ensure the smooth running of the day to day operation making sure Team Members are in the right place at the right time to enable a great experience to our guests
- Supervise guide and motivate Team Leaders & Team Members on the job in all departments
- Understand and role model the Atlas Values and associated behaviours
- Nurture a learning culture coaching and developing others to success
- Communicate effectively ensuring that Department Heads Team Leaders and Team Members are aware of information that will affect the day to day operations of the hotel as well as Atlas updates and priorities
- Support the Hotel Manager with carrying out annual job check-ins and objective settings for Department Heads
- Support the Department Heads and Team Leaders in carrying out job check-ins and objective settings for Team Members
- Support the Department Heads and Team Leaders in ensuring that all new employees receive a warm Atlas welcome and thorough induction
- Understand and ensure Atlas policies are adhered to when employee relations issues occur
- Ensure behaviour is challenged that is not in line with the Atlas values
- Organise and supervise all Team Members for Meetings & Events
Guest Experience
- Ensure all guests receive a great experience
- Role model the Atlas way with guests being front of house with employees and guests and interacting with guests on a daily basis
- Support the Hotel Manager to ensure the hotels pass quality evaluations
- Support the Hotel Manager with the relevant daily weekly and monthly checks
- Maintain awareness of guest feedback and develop plans for success in conjunction with Department Heads & Team Leaders
- Adherence to HI Brand Standards
- Support all Department Heads and Team Leaders to manage complaints using our service recovery principles Ensure cleanliness hygiene and Company standards are maintained in both public and private areas taking pride in the hotel and its employee team
- Demonstrate good local knowledge and proactively provide this to guests when required
- Maintain compliance standards
- Positively represent the Atlas brand
Investor
- Understand the hotel P&Ls and support the Hotel Manager and Department Heads to achieve budget targets
- Awareness of centres of excellence and how/when to reach out for support
- Drive Food & Beverage Revenue across all departments
- Ensure effective stock control & management
Other
- Zero tolerance approach to non-compliance ensuring all compliance standards are adhered to including H&S mandatory training GDPR financial controls and audit procedures and Atlas Hotels policies.
- Understand and adhere to Brand Standards as prescribed
- Support audits and compliance reviews at hotel level
- Take accountability for own development career progression and growth in role
So why not Click apply now to become our Operation Manager and enter into a World of Opportunity
Atlas Hotels are Disability Confident Committed. This means that we have made a clear commitment to attracting disabled talent to our business representing the needs of our guests and contributing to employment equality.
We want to ensure that everyone can participate fully in the recruitment process. If you have an impairment or health condition please contact HR at to discuss any access or information requirements or workplace adjustments that may support you.
If you would like to offer feedback on the application process please use the above email.
Required Experience:
Manager
Employment Type
Full-Time
