Lead Escrow Officer (Austin, TX)

Title Forward a wholly-owned subsidiary of Redfin is a group of well-funded technology and real estate entrepreneurs. Our mission is simple. We want to modernize the multi-billion dollar title and settlement industry to deliver a seamless transparent and delightful experience to buyers and sellers and make our real estate and lending partners look like geniuses and rock stars in the process. We are putting together a team of innovative hungry and highly motivated professionals to blend technology and customer service with a dash of automation and good old know-how to build a new kind of national title agency.

As the Lead Closing Advisor (Escrow Officer) you will be the main point of contact and will lead a team responsible for getting to the closing table on time. You play a pivotal role in ensuring all of the different stakeholders are on track for upholding our service commitments to Agents and customers. You will also provide managerial oversight over your direct closing team. This is a hybrid position out of our Austin TX office.

The Role:

• Monitor files throughout the closing process to make sure the title is clear fees are accurate and parties are aware of any developments. Update parties to the transaction as milestones happen in the settlement process.

• You are considered the utmost expert and point-person within the closing team for guidance questions and workload prioritization. You interact and correspond with all parties involved in the settlement process including buyers sellers and agents.

• You ensure that the process is organized and all contract contingencies are met including clearing of title and working with lenders to create final closing disclosures.

• You conduct regular 1:1s with each employee within your own closing team to communicate any updates changes roll-outs or workload adjustments.

• You conduct regular closing team meetings to provide general team updates and align your closing team to priorities.

• You are a mentor for your closing team and other Closing Advisors providing guidance feedback or training when needed.

• You oversee pipeline inventory on a daily basis for your entire closing team ensuring that tasking is up-to-date prioritizing and assigning work across the team as needed.

• You regularly monitor and take action on tasks like files timelines and working through agent and customer requests.

• You have a keen eye for identifying trends in performance within your closing team and proactively communicate any concerns to the Market Manager or Senior Manager.

• You have good discretion in determining capacity for your closing team including understanding when to reassign files or when to outsource capacity and bring those solutions to the Market Manager.

• You have the knowledge and skills to provide coverage for the Market Manager on day-to-day closing priorities and responsibilities.

• You will be responsible for the full cycle success of your direct team including hiring the best talent ensuring successful training and onboarding formal performance management for quality and productivity annual performance reviews/conversations and managing administrative functions like timecards and time-off approvals.

Skills and Experience:

• 5 years of direct experience in Title & Escrow

• Prior managerial experience preferred

• Texas Title Producers License

• Experience working in closing platforms required (Qualia preferred)

• Experience with GSuite is helpful

• Thrive in a multi-tasking priority shifting environment

• Entrepreneurial problem-solving spirit

Who you are:

• A unique combination of organization and attention to detail: The overwhelming seems manageable you commit to looking for things that are out of place and you get more done in less time

• A Multi-Tasker: You are able to work with high-level multi-tasking skills and prioritize in a fast-paced constantly changing environment. You also have the ability to balance the workload to accommodate the demands of the job and exceed customer expectations

• Excellent communication skills: When communicating you hit the point from the get-go and deliver your message in a succinct manner

• Tech-savvy: Youre comfortable with technology and learn new programs quickly

• A fun caring and humble attitude: We all work hard but its important to have a good time look out for each other and pitch in wherever needed

What We Offer:

• An open entrepreneurial environment: New ideas are always welcome. We want to foster an environment of continuous improvement where everyone on the team contributes.

• Competitive compensation packages

• Generous benefits including paid vacation medical dental and vision insurance fully paid family leave and more

• Amazingly smart and fun teammates and a management team invested in your growth and success.

Title Forward is an Equal Opportunity Employer

Redfin is an equal opportunity employer committed to hiring a diverse workforce.

A diverse inclusive culture is vital to Redfins mission of making real estate better for people from all walks of life. Were proud that Redfin is a place where different points of view and backgrounds are encouraged and respected. We constantly strive to build a company that reflects the world around us based on our conviction that pursuing and developing talent of all types is the right way for a business to thrive over the long haul.

Redfin provides equal employment opportunities to all employees and applicants for employment and prohibit discrimination based on race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression and any other characteristic protected by applicable federal state or local law. If you need accommodation in the application or recruitment process because of a disability or special need please contact

Redfin encourages individuals with criminal record histories to apply for employment and considers such individuals for employment consistent with the requirements of any applicable fair chance acts including but not limited to the California San Francisco and Los Angeles County Fair Chance Acts. Philadelphia applicants can access a copy of Philadelphia Fair Criminal Records Screening Standards ordinance poster here.

Redfin accepts applications on an ongoing basis.