Medical Call Center Representative
Medical Call Center Representative
Posted on :
08-06-2025
Employer Active
1 Vacancy
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Job Description
Benefits:
- Opportunity for professional growth
- 401(k)
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Location: Allied Health Solutions Medical Group Inglewood CA
Job Type: Full-Time
Department: Call Center / Administrative Support
Job Type: Full-Time
Department: Call Center / Administrative Support
Allied Health Solutions Medical Group is an outpatient medical clinic committed to delivering high-quality compassionate care to our patients. We are currently seeking a professional organized and patient-focused Medical Call Center Representative to join our team. This role plays a key part in ensuring smooth communication between our patients staff and providers.
The clinic is located in Inglewood California. This is a full-time position from Monday to Friday 8:30 AM to 5:00 PM.
Key Responsibilities
- Answer large volume of incoming calls promptly and professionally using proper phone etiquette.
- Log and distribute messages accurately; respond to voicemails and messages from the Remote Call Center.
- Address patient inquiries related to prescriptions referrals authorizations and other requests.
- Schedule appointments for all patients across the clinic.
- Monitor and respond to email communications via as well as messages through Tebra and Office Ally.
- Process and prepare invoices for patient forms.
- Process medical records request to 3rd party insurances on request
- Retrieve process fax email and log all incoming patient forms and documents
- Ensure all documentation is accurate and compliant with healthcare standards.
Front Desk Support
- Assist Front Desk staff with check-ins and general administrative tasks as needed.
- Maintain professionalism and adhere to all Allied Health Solutions policies and procedures.
- Foster a respectful and collaborative team environment.
Administrative Duties
- Process and follow up on EDD (Employment Development Department) claims for patients.
- Train and become proficient in eScript processing; follow up and respond to all eScript inquiries in a timely manner.
- Coordinate and fulfill medical records requests efficiently.
- Support administrative functions as needed.
- Attend at least four staff meetings or training sessions per month preferably on Fridays.
Qualifications
- Associate degree or higher qualifications in healthcare administration or equivalent training is required.
- At least 2 years full time experience in a similar position.
- Prior experience in a healthcare or call center setting strongly preferred.
- Knowledge of medical terminology scheduling software (e.g. Office Ally and Tebra) and healthcare administrative workflows is a plus.
- Excellent communication organizational and multitasking skills.
- Strong attention to detail and ability to work independently and as part of a team.
- Bilingual (English/Spanish) is a plus.
Benefits
- Competitive pay
- Health dental and vision insurance
- Paid time off and holidays
- Supportive team environment
- Opportunities for professional growth
Compensation: $21.00 - $25.00 per hour
The Siskin Group is a business management consultancy that provides sustainable and cost-effective solutions to improve performance accelerate growth and increase profits. The companys management has more than ten years of experience in executive leadership and decision-making working with companies in areas of marketing financial planning and business systems development increasing efficiency and profit margins by more than 250%.
The Siskin Group has helped develop and manage companies in health finance hospitality and other industries by focusing on both performance and social responsibility. We use our technical skills and experience to transition companies from manual to more robust digital and automated systems. The Siskin Groups primary goal is to help clients develop sustainable practices while modeling equity diversity and respect for their customers and communities. The main focus is on community empowerment and inclusion.
The Siskin Group has helped develop and manage companies in health finance hospitality and other industries by focusing on both performance and social responsibility. We use our technical skills and experience to transition companies from manual to more robust digital and automated systems. The Siskin Groups primary goal is to help clients develop sustainable practices while modeling equity diversity and respect for their customers and communities. The main focus is on community empowerment and inclusion.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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