Intake and Outreach Manager - Gallagher Services

Pay Rate: $62500k

JOB DUTIES & RESPONSIBILITIES:

• Serves as the strategic lead for the intake and referral process ensuring a seamless and person-centered experience for people and families through eligibility screening DDA navigation documentation and service enrollment.
• Oversees and enhances intake workflows coordinating assessments meetings and tours in collaboration with program teams while ensuring compliance and efficiency in documentation and data entry within the case management system.
• Chairs and leads the Admissions Committee managing the intake pipeline preparing data-driven reports facilitating discussions and ensuring the timely distribution and follow-up of meeting outcomes.
• Develops and drives comprehensive outreach and engagement strategies to expand awareness of Gallagher Services including representing the agency at regional transition fairs and events and fostering collaborative relationships with educational institutions and community stakeholders.
• Cultivates and maintains high-impact partnerships with DDA CCS Maryland Access Point and other referral entities to advance Gallaghers visibility and alignment with regional service networks.
• Ensures intake and referral data is efficiently routed and reviewed by appropriate interdisciplinary teams including nursing and clinical leads to support informed and timely decision-making.
• Leads coordination efforts to align service start dates across teams ensuring a smooth onboarding and service delivery experience.
• Oversees intake tracking and reporting systems ensuring data accuracy and generating insights to inform operational planning and organizational decision-making.
• Partners with Marketing to conceptualize and develop compelling outreach materials that reflect Catholic Charities values and Gallaghers person-centered approach.
• Analyzes trends in service needs and intake patterns providing strategic recommendations to Gallagher leadership to support proactive service planning.
• Prepares and delivers regular briefings to internal leadership and stakeholders on outreach and intake performance challenges and opportunities.
• Champions a culture of inclusion dignity and empowerment for individuals with disabilities aligning intake practices with organizational values and regulatory expectations.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE REQUIREMENTS:

• Bachelors degree in Human Services Social Work Special Education Public Health or a related field.
• Minimum of 2 years of experience in intake coordination case management or outreach within human services or disability services.
• An equivalent combination of education and experience may be substituted for education on a 2:1 basis with the approval of the Administrator.
• Knowledge of Marylands Developmental Disabilities Administration (DDA) services and eligibility criteria.

REQUIRED SKILLS & ABILITIES:

• Demonstrated commitment to and application of person-centered thinking planning and service delivery including self-direction and inclusive models with a strong ability to work effectively with individuals of diverse backgrounds including persons with intellectual and developmental disabilities.
• Excellent interpersonal and communication skillsboth verbal and writtenwith a commitment to person-first language and respectful engagement.
• Demonstrated sound judgment critical and strategic thinking and decision-making abilitiesincluding the capacity to evaluate situations analyze facts and draw appropriate conclusionsespecially in high-stress or emergency situations strong skills in analysis and program design.
• Demonstrates a high tolerance for stress and maintains a professional demeanor while collaborating effectively with diverse stakeholdersincluding staff families community partners and funding agencies; exhibits strong relational skills that foster positive relationships and support healthy team dynamics Demonstrated proficiency in using computer systems and software essential to the role including Microsoft Office Suite (Word Excel Outlook Teams) Windows PC web browsing virtual communication platforms and data tracking or management systems; ability to effectively manage spreadsheets and databases of varying sizes.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:

• Office-based with frequent travel to community settings family homes and partner agencies.
• Flexibility may be required to work beyond standard hours including weekends and evening for outreach events.
• Moving about to accomplish tasks or transitioning between different work sites which may involve walking standing or traveling to various locations as required by the role.
• Performing physical tasks such as adjusting lifting carrying pushing or repositioning objects up to 20 pounds as well as remaining in a stationary position (standing or sitting) for extended periods to complete job duties.
• Repetitive motions involving the wrists hands and/or fingers including tasks such as typing data entry or handling small objects. These repetitive activities may occur throughout the workday and require attention to ergonomics to ensure comfort and minimize strain.
• Engaging in communication with others to exchange information which may involve speaking listening writing or using electronic communication methods to ensure clear and effective understanding. This includes both verbal and non-verbal interactions with colleagues clients or external parties.
• Assessing the accuracy neatness and completeness of assigned work to ensure it meets quality standards and adheres to established guidelines.
• Hearing and vision abilities with or without correction sufficient to drive safely and effectively observe and communicate with others.
• Driving (Agency and/or personal vehicle) is required for this position. Driver must be at least 21 years of age with a minimum of 2 years of driving experience and a valid drivers license issued by the state of residence. There can be no state issued restrictions on the licenses that would impede drivers ability to operate the vehicle as required by the Agency and there must not be more than three (3) points on their driving record.

We offer a wide range of benefits to meet the ever-changing needs of our employees including but not limited to:

• Health/Dental/Vision
• Vacation/sick/holiday pay
• 403(b) Retirement Plan with a discretionary employer contribution

• Tuition advancement

• Paid Parental Leave

Join Catholic Charities of Baltimore where you will be an important member of a trauma-informed care organization that promotes a culture of safety empowerment healing and self-care and that believes that every person has infinite worth and promise.

Catholic Charities is an equal opportunity employer

Required Experience:

Manager