Loan Operations Title Administrator I

Build Your Future Here:

Thinking of changing jobs or starting your career at a growing company with an award-winning culture Well you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is Working Together. Building Success. and by joining Peoples Bank we will work together to help you achieve your career goals just like we help thousands of clients reach their financial goals.

Peoples Bank is one of the largest 150 banks in the United States with 130 full-service bank branches in Ohio West Virginia Kentucky Virginia Washington D.C. and also have Specialty Finance offices in Minnesota Missouri and Vermont. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation celebrated its 20th anniversary in 2023 donating over $7 million to local organizations since its inception.

We are proud to share national accolades that celebrate our company culture and recognize us as a great place to bank:

• We are proud to share national accolades that celebrate our company culture and recognize us as a great place to bank:
  • American Banker Best Banks to Work For inand 2023
  • Top Workplaces USA national award inand 2024
  • Newsweeks Americas Best Banks 2023 and 2024
  • Newsweeks Americas Greatest Workplaces 2024 and 2025
  • U.S. News & World Reports Best Companies to Work For in Banking and in the Midwest 2024-2025

At Peoples Bank we know that there is more to life than work. But we also understand that the quality of the work environment and employee benefits can greatly impact an associates life. Thats why we seek to create a great benefits package for our associates including: 401(k) retirement plan with an employer match employee stock purchase plan various education assistance programs such as student loan and tuition paydown/reimbursement paid vacation and holidays and much more. For full details of our benefits offerings please visit: associates are each accountable for living the culture and values of the organization. This includes ensuring actions and behaviors create a positive and collaborative work environment always acting with integrity and professionalism and providing extraordinary customer service. Our goal is for you to be successful; to that end being reliable in terms of ensuring you are at work on time and work your schedule as well as actively pursuing your performance objectives will be fundamental in your contributing to the teams success as well as the organization.

Job Purpose

This position is responsible for lien perfection payoff processing collateral tracking credit bureau reporting adding transfers and completing loan service requests. Associate will be responsible for providing extraordinary customer service to internal and external customers answering calls and researching questions regarding consumer loans serviced by Peoples Bank. Other functions that support the above-mentioned processes will also be the responsibility of the position.

Job Duties

• Facilitate lien perfection on Peoples Bank financed collateral when required
• Track lien perfection efforts (titles recorded mortgage/deed of trust and final title opinions)
• Handle the release of lien on collateral that has been paid in full according to Peoples Banks policy
• Communicate effectively and build relationships with BMV/DMV offices
• Paid out report processing which includes but is not limited to pulling the physical file releasing the lien and mailing paid papers to the customer
• Respond to credit bureau disputes and ensure proper reporting
• Answer calls and research questions from internal and external customers
• Addand check back automatic transfers to IBS Insight
• Complete service requests input through our Salesforce CRM System
• Develop and update written procedures
• Cross train with other positions within the Loan Operations department
• Will complete special projects as assigned.

Normal hours are 8:00am to 5:00pm Monday Friday some Saturdays 8:00am-12:00pm

Education Experience and Job Skills

• High School Diploma or GED certification required; Associates Degree preferred
• At least one year of banking experience preferred
• Ability to work in a fast-paced environment with a high degree of accuracy and close attention to detail
• Complete
• Basic knowledge of Microsoft Word and Excel
• Excellent verbal and written communication skills
• Ability to prioritize and effectively manage time to meet deadlines
• Positive and professional attitude in an open team environment

Basic Qualifications:

• High School diploma or GED certification required.

Equal Opportunity Employer M/F/Disabled/Vet;

If you are unable to complete this application due to a disability contactto ask for an accommodation alternative application process or other inquires.