Customer Solutions Specialist (9066)

Title: Customer Solutions Specialist

Location: Kansas City MO

Format :Hybrid

Due to continued growth DeLaval is searching for a customer service professional who shares our passion for consistently providing a high level of support to our customers. Our uniquely blended Customer Solutions Specialist the heartbeat of our organization will focus on order and data management project management sales support and training for our domestic and international customers. Far from being siloed you will collaborate with internal cross functional teams vendors and carriers. We are searching for an individual that will bring innovative ideas to better our department and processes and one who desires to have a voice at the table.

About DeLaval

DeLaval is a leading global supplier of solutions that improve the performance of farms for professional food producers. We support our customers in reducing their environmental footprint while improving food production profitability and the well -being of the people and animals involved. We offer products systems and services for all steps of milk production. Our solutions are used by millions of dairy farmers around the globe every day.

At DeLaval we prioritize our people and their safety. We pride ourselves on our culture of thinking and acting as One DeLaval. We also empower our people to Make Things Happen and encourage Setting Direction. To learn more about DeLaval please visit us at support of our amazing team DeLaval offers:

- Competitive compensation

- Year-end bonus

- Paid vacation

- 401K with company match

- Medical Dental Vision

- And MORE!

Position Overview

As a Customer Solutions Specialist your role will be to respond to inquiries resolve issues and manage order-related tasks accurately and efficiently. Collaborate and support the Sales team to ensure seamless service delivery and drive alignment across the customers journey. Build and maintain strong relationships with customers as a strategic partner to support their ongoing needs and satisfaction. Support process optimization self-service initiatives and data-driven decision making while leveraging tools such as SAP and CRM systems to streamline workflows. Partner cross-functionally with teams including Finance Technology Market Solutions and Order Flow to represent the voice of the dealer and ensure that the customer experience is prioritized throughout internal processes and decision making.

Key Responsibilities

Order Management

Deliver high-quality and timely support across all aspects of order entry to delivery

Coordinate capital goods orders as a key liaison between Sales and Operations

Ensure data accuracy and consistency across systems to support reporting order accuracy and downstream processes

Identify opportunities for automation reduce manual touchpoints and enhance team efficiency

Customer Success (Sales Operations)

Collaborate with Sales in support the dealer relationship with onboarding communications pricing document review training and order management

Analyze reports related to sales activities and customer data to support and drive sales

Maintain alignment between internal systems and customer-facing platforms for pricing promotions and product availability

Key Account Support

Serve as a strategic partner and contact for key account customers fostering strong relationship

Proactively manage inquiries and escalations with a customer-first solution-oriented mindset

Provide onboarding systems and process training tailored to key customer needs

Process & Training Optimization

Contribute to team knowledge bases SOPs and training programs

Support training and onboarding through collaborating with internal groups

Drive adoption of self-service tools and scalable customer support practices

Cross functional Collaboration & Customer Advocacy

Act as the voice of the dealer and advocate for the customer experience across internal teams including Finance Technology Market Solutions and Order Flow.

Influence systems processes and policy decisions to reflect the needs of the customer and support end-to-end service excellence

Skills and Abilities

Superior communication and relationship building skills

Strong analytical skills are essential to assess customer needs identify trends and provide effective solutions.

Adaptable and willing to pivot to support the customer or the DeLaval team

Demonstrated ability to follow up effectively to ensure timely resolution and customer satisfaction

Requirements

2 years of experience in Customer Support Customer Success/Sales Operations or related experience

Highschool diploma required Associates degree preferred

Experience with a CRM platform and SAP preferred

If youre passionate about delivering exceptional customer service thrive in a collaborative team environment embrace continuous improvement and want to have a meaningful voice in shaping our processeswe want to hear from you! For consideration please apply via <<< >>>

DeLaval is an equal opportunity employer.

Key words: Customer Service Senior Customer Service Rep Sr CSR Sr Customer Service Client Service Rep Client Service Representative CSR Customer Service Representative Customer Service Rep Customer Srv Rep Client Service Rep Account Manager AG Customer Service AG CSR Dairy Dairy Customer Service Dairy CSR Dairy Customer Srv Client Solutions Rep Customer Success Specialist