Field Service Engineer - Settore Power
Field Service Engineer - Settore Power
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Job Description
As the Field Service Engineer in Power and Water Solutions BU your role will be to support our customers at site (mainly power plants) by delivering activities required for maintenance solving and incident resolution technical support system upgrade warranty services training completing configuration and/or modifications on call services to our DCS and to Power and Water Cybersecurity Suite. You will become part of our Lifecycle Services team which helps our customers carry out maintenance improve reliability and boost performance of their DCS systems. We look forward to seeing your application!
In This Role Your Responsibilities Will Be:
- Perform tasks for system maintenance and performance evaluations.
- Provide technical support to customers. Lead in investigation and responsible for resolution of system related customer complaints and reported problems. Make fixing of the problem provide and/or recommend solutions to these complaints/problems.
- Provide remote (phone internet) technical support assistance for System users of ours DCS.
- Be able and willing to perform on-call shift based services (if applicable) and emergency call-out services to provide customers with fast and efficient services.
- Use effectively Service tools (SMS Guardian etc.) as well as other internal tools (CRM INAZ Clarity Service App)
- Assist in design studies H/W & S/W upgrades & modifications.
- Configuring/application management and support
- Support project activities at customer site
- providing on-site customer training in the application service and operation of Emerson products
- Keeping up to date with the latest developments and specializing in certain technologies and/or products for which you will be implementing services; for example Ovation DCS platform Ovation Network Power and Water Cybersecurity Suite Turbine control applications Virtualization Ovation Upgrades (physical and virtualized) Backup & Recovery Patch Management Endpoint Security etc.
Who You Are:
You show a tremendous amount of initiative in tough situations and are outstanding at spotting and seizing opportunities. You pursue everything with energy drive and the need to finish.
You use knowledge of the business systems process industry you know how to deal with ambiguity and you are willed to take action and committed to self-development.
For This Role You Will Need:
- Degree or equivalent experience in an engineering field such as mechanical / electrical computer science or control systems preferred.
- Knowledge on Information technology (IT) & Networking Cyber Security Virtualization Programming Software Operating Systems Active Directory Patch Management Backup and Recovery.
- Experience in process industry such as Power Water Biotechnology / Pharmaceutical Chemical Oil & Gas Refineries.
- Good communications skills and fluent in Italian and English written and spoken.
Preferred Qualifications that Set You Apart:
- Experience in DCS application (knowledge of Ovation DCS or DeltaV being an advantage).
- Start up and Commissioning Experience in the process automation control performance
- Technical competencies (electrical/electronic power) Field Buses knowledge (Modbus IEC 61850 IEC 60870 (IEC 104/103/101) Profibus Fieldbus GE MARK V/VI DNP3 etc.)
- Extensive travelling to customer site.
- Availability to work non-office hours occasionally including weekends to support customer and perform call-out services.
Our Culture & Commitment to You
At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing!
Employment Type
Full-Time
