Software Operations & Licensing Team Leader

Founded in 1978 Dicker Data is Australias leading locally owned and operated distributor of ICT hardware software cloud and IoT solutions for over 10000 reseller partners across Australia and NZ.

An ASX listed (ASX: DDR) company we are recognised in the industry for our award-winning record of gender equality diversity and inclusion and we pride ourselves on building sustainable business practices. We understand the importance of hiring the right people to build successful teams and of supporting our people to reach their full potential in every aspect of work and life.

Our Vision

To inspire educate and enable Australiantechnology resellers to achieve their full potentialthrough the delivery of unparalleled servicetechnology and logistics.

Our Values

At Dicker Data we pride ourselves on our family centric culture. Our people band together for a common goal willing to lend a helping hand and often going above and beyond to support their colleagues. The values that underpin our company culture are the drivers of our ongoing success:

• Agile
• Solutionfocused
• Respectfor all people
• Integrityin the way we operate

What you will do in the role

Operational Support & Execution

• Assist in driving Microsoft Business Unit Gross Profit (GP) targets by supporting sales operations and partner engagement.
• Oversee daily licensing operations including billing provisioning renewals and order management.
• Coordinate cross-functional teams to resolve operational issues and improve internal processes.
• Serve as a point of escalation for resellers internal teams and strategic partners.
• Support partner onboarding from qualification through to full integration into the Dicker Data ecosystem.
• Communicate Microsoft licensing changes and promotions to internal and external stakeholders.
• Order management and placement for all vendors within the BU remit
• Ensure order issues are resolved in a timely manner.
• Liaise with relevant departments to ensure customer orders amendments and enquiries are resolved accurately and in a timely manner.
• Daily invoicing.
• Raising renewal agreements for different vendor programs that sit within BU
• Issue return authorisations in accordance with company guidelines.
• Email inbox to be checked on a regular basis to ensure requests are attended to in a timely manner.
• Answer all telephone calls presented in a professional and timely manner.
• Utilise vendor websites to obtain relevant authorisation numbers certification levels and product qualification.
• Manage tickets through shared mailboxes and Zoho.
• Assist with licensing support and quoting where required.

Team Leadership & Enablement

• Act as a deputy to the Licensing & Operations Manager stepping in during absences and supporting team leadership.
• Ensure Software Sales Specialists are trained and equipped to meet SLAs and licensing compliance standards.
• Provide coaching and guidance to team members on Microsoft licensing programs tools and procedures.
• Lead internal knowledge-sharing sessions and contribute to the development of training materials.
• Attend relevant vendor training when required.
• Maintain an up-to-date knowledge and understanding of the features and benefits of Dicker Data licensing and annuity programs and products.
• Maintain a high level of initiative and enthusiasm and ensure a professional and helpful manner at all times.

Training and Quality

• Undertake training with relevant vendor subject matter experts to build and maintain individual vendor knowledge. It is a requirement of this role that you achieve a comprehensive understanding of vendor ordering tools and end to end business process requirements.

What you will need to succeed in the role

• Strong understanding of Microsoft licensing programs and operational workflows.
  Proven experience in sales operations partner support or software licensing.
• Excellent communication negotiation and interpersonal skills.
• Strong administrative and business writing capabilities.
• Proficiency in Microsoft Office applications (Excel Outlook Teams etc.).
• Ability to manage multiple priorities and work collaboratively across teams.
• Excellent time management and organisational skills.
• Strong level of written and verbal communication.
• Pro-active and the ability to work with little supervision.
• High degree of enthusiasm flexibility and initiative.
• High degree of computer literacy.
• Excellent attention to detail.
• Intermediate knowledge of MS Outlook and MS Excel.

Our Benefits

• A highly competitive salary package depending upon experience
• Hybrid and sustainable working environment
• Staff only on-site gym & weekly corporate fitness classes
• A selection of freshly prepared lunch options provided daily
• Free on-site parking and electric parking stations
• A relaxed modern office setting with smart casual dress
• Access to discounted banking superannuation and health insurance offers via our corporate partners
• Company paid parental leave scheme
• Employee Assistance Program
• On site school holiday program for children of Dicker Data staff

Only those with the legal right to work in Australia may apply for this position.
Only short-listed candidates will be contacted.