Operations Manager - Pilates Studio
Location: 13448 Beach Ave Unit 1 Marina Del Rey 90292
Employment Type: Full-Time
Compensation: $55000-$70000 DOE performance-based bonuses studio perks
Reports to: Studio Owner/Director
About Us
At BASI Pilates Marina Del Rey were more than just a Pilates studio - were a vibrant welcoming
community rooted in mindful movement client care and quality instruction. With 7 state-of-the-art
reformers and a passionate team of instructors and front desk staff were on a mission to make
every class an exceptional experience. Were looking for a driven organized and people-focused
Operations Manager to lead our day-to-day studio operations.
Role Overview
The Operations Manager ensures the studio runs efficiently and smoothly creating a seamless
experience for both clients and staff. Youll be the go-to person for managing schedules supporting
staff handling client needs and keeping everything on track - from inventory to instructor subs.
Key Responsibilities
Studio Operations
- Oversee daily operations including studio opening/closing procedures
- Maintain studio cleanliness supplies and equipment upkeep
- Manage class schedule instructor coverage and booking software (e.g. Mindbody Bookee)
Staff Management
- Schedule and supervise 2 front desk team members
- Support instructor team (sub coordination communication team meetings)
- Onboard train and develop staff in collaboration with the owner
Client Experience
- Resolve client concerns with empathy and efficiency
- Oversee intro offer performance and client retention workflows
- Ensure a consistent high-quality front desk and studio experienceSales & Business Support
- Track and report on membership sales renewals and intro offer conversions
- Support marketing campaigns and community events
- Manage retail inventory and merchandise restocking
Financial & Admin Support
- Assist with payroll input and staff hours tracking
- Monitor studio KPIs (attendance revenue retention)
- Communicate studio needs and insights to ownership regularly
What Were Looking For
- 2 years of operations studio management or team leadership experience (fitness/wellness
background preferred)
- Excellent communication and organizational skills
- Friendly proactive and solutions-oriented mindset
- Familiarity with Mindbody Bookee Mariana Tek or similar CRM platforms
- Passion for wellness Pilates and team-building
Perks
- Unlimited studio classes
- Team discounts on retail
- Paid time off
- Monthly performance bonuses based on studio growth goals
To Apply
Send your resume and a short note about why youre passionate about this role to: