Application Analyst
Application Analyst
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1 Vacancy
Job Description
Working closely with the Applications Manager this role facilitates the day-to-day application portfolio activities and coordinates the work of the Applications Analyst. This position supports the governance and optimisation of the applications portfolio ensuring high-quality service delivery and continuous improvement while escalating strategic matters to the Applications Manager.
Key Responsibilities
- Provide day-to-day direction prioritisation and support to Applications Analyst.
- Manage and resolve application-related service requests and incidents via the Service Desk across the applications portfolio.
- Provide functional support and advice to CRC (Customer Relationship Center) users.
- Maintain up-to-date documentation knowledge articles and configuration records.
- Perform configuration changes adhering to change enablement procedures.
- Coordinate with CRC teams and technical stakeholders to ensure clear communication during incident resolution and change implementation.
- Support the evaluation of tool performance by gathering user feedback and identifying opportunities for improvement.
- Support the Senior Applications Analyst with application-related service improvement and optimisation projects.
- Act as the lead coordinator and subject matter expert for application-related service improvement projects.
- Support procurement processes across the applications portfolio including business requirement gathering stakeholder coordination planning reviews etc.
- Monitor licence utilisation costs and usage trends.
- Lead optimisation efforts by analysing service performance metrics usage and user feedback to recommend and implement improvements.
Qualifications :
- Strong experience with application lifecycle management and vendor coordination.
- Working knowledge of ITIL v4 especially Service Request Management and Change Enablement.
- Experience managing procurement activity licensing and vendor contracts.
- Ability to lead without formal line management; skilled in mentoring and delegation.
- Excellent communication and coordination abilities across departments.
Additional Information :
In line with Ubisofts hybrid work model our flexible work policy includes a minimum of three days per week in our Newcastle office with the option to work from home up to two days.
Benefits
With Ubisoft CRC you will receive a competitive salary along with:
- Personal performance bonus
- Private Health Insurance (including eye care and dental)
- Life Assurance
- Pension
- Significant discount on the worlds best video games
- Access to Ubisofts back catalogue on PC
- 25 days of holiday
Perks:
- We work in the heart of Newcastle city centre right on top of Haymarket metro station in a lively international and creative space.
- A kitchen stocked with cereals fruits unlimited filtered water teas coffee
- Regular professional and social events
- Flexible working hours
- A casual dress code
- Fun we like to work hard but have a laugh too!
Ubisoft offers the same job opportunities to all without any distinction of gender ethnicity religion sexual orientation social status disability or age. Ubisoft ensures the development of an inclusive work environment which mirrors the diversity of our players community.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
