Application Support
Application Support
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Job Description
Guarantee the management of incident requests:
Guarantee production monitoring (processing of TDI IRO files problem management review of authorizations monitoring of end-of-month treatments management of ICP / PCA service continuity plans)
Qualify the incident files and show strength of proposals.
Analyse any malfunction detected diagnose it and solve it or if necessary call on the team concerned by monitoring its resolution.
Conduct checkpoints at the major stages of the project and alert in the event of non-compliance in connection with squad members (Tech lead developers IT engineer)
Alert its management and the Squad of any major malfunction detected.
Give the first orientations of feasibility complexity by contributing to the choice of the corrective solution in collaboration with the Squad members Guarantee the performance of operational monitoring over the allocated period by ensuring responsiveness to the restoration of service and in compliance with SLAs:
Assess the risks that may arise during your work and on the scope of responsibility.
Guarantee the objectives and the deadlines of realization by guaranteeing the respect of the SLAs.
Identify and request essential resources.
Develop the functional or technical macro-solution (depending on its field) by seeking if necessary the necessary resources and expertise
Validate the solution the functional or technical hypotheses (depending on its field)
Guarantee the updating of deliverables specific to the operation of the RUN according to norms and standards. Be an actor in the rise of his skills (functional and technical) on its perimeter (new project extension perimeter etc.):
Participate in meetings and committees related to its scope of intervention. Contribute to communication around his profession:
You guarantee communication to the various stakeholders at the frequency defined with customers (business lines). Organize documentation/knowledge base of our solutions.
Keep it updated with the most FAQ from our clients and Bug fixing information.
Prepare technical documentation.
Continuous improvement approach reducing the incidents.
Challenge the team and share ideas.
Qualifications :
Technical Background:
Experienced in application production run support
Incident Management on Web front systems and associated APIs
Knowledge on web technology (Java EE Rest and SOAP Web Services APIs angular Responsive web applications)
Skills & Basic Features Essential:
At least 3 years of experience in similar position.
Experienced in Application production run support.
Autonomous rigorous with a high personal commitment
Be curious and initiative-taking searching for innovative solutions.
Be critical and constructive on the solutions analysis
Be able to keep calm and managed stress situations such as errors in production.
Be able to manage and prioritize incidents.
Excellent interpersonal and communication skills to establish and maintain collaborative work relationships at all levels. Incident management around the Web front and associated APIs
WEB technology known (Java JEE REST and SOAP WEB services API Angular Responsive web application)
Event streaming message technology: Kafka
Tools: Service Now Jira Lanta CMS Oracle SQL databases
French (Fluent)
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
