Sales Operations Specialist, Automated Logic
Sales Operations Specialist, Automated Logic
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Job Description
Country:
United States of AmericaLocation:
CAG10: ALC HQ 1026 Cobb Place Boulevard Kennesaw GA 30145 USACarrier Global Corporation global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning weve led in inventing new technologies and entirely new industries. Today we continue to lead because we have a world-class diverse workforce that puts the customer at the center of everything we do. For more information visit follow Carrier on social media at@Carrier.
Automated Logic designs manufactures installs and services hardware and software for Building Automation Systems (BAS). Our BAS called WebCTRL provides web-based control and energy management capability for owners and operators of commercial building HVAC and lighting systems. Automated Logic systems are used in commercial office buildings health care institutions educational facilities critical mission facilities government buildings retail facilities hospitality and entertainment facilities and industrial plants. With over 150 authorized ALC branches and dealers ALC enjoys a growing share of segment worldwide.
If you are looking for a role that combines your commercial acumen and passion for driving improvements then we have a great opportunity for you.
We are seeking a self-starter to work effectively across the organization to assist in driving the overall productivity and effectiveness of our sales operations and who can help us continually improve and enhance our CRM Platform (Salesforce) by gathering requirements and designing and implementing best practice solutions. The position will report directly to the Director of Commercial Operations.
General Responsibilities
Work with and support cross functional teams to maximize the effectiveness of the sales organization.
Streamline and optimize sales processes from leads to orders.
Develop self-serve reports dashboards and analytical tools as well as business and sales reporting standards.
Provide analysis of sales-related cost and inefficiencies associated with such things as order pipeline bookings revenue forecasting revenue reporting sales productivity and goal attainment.
Provide a variety of ad-hoc support for business management including sales reports data modelling presentations and dashboarding.
Participate in the strategic analysis of sales operations including making recommendations on improvements to sales processes sales productivity and revenue initiatives.
Proactively data mine and provide analysis on sales activities lead management pipelines forecast accuracy etc. to provide Sales Management with insightful and actionable information.
Assist in market analytics territory and sales force sizing exercises including the aggregation of data from a variety of disparate sources and systems into a database and models for data-driven decision making.
CRM (Salesforce) Administration Responsibilities
Optimize platform to ensure that it is effectively utilized to meet business needs. Perform configuration changes including (but not limited to): Flow Builder fields page layouts record types custom settings dashboards and reports.
User Management: Create and maintain user accounts roles profiles and security settings.
System Configuration: Configure and customize Salesforce objects fields page layouts and other system settings.
Data Management: Manage data import/export data validation and data quality initiatives.
Automation: Develop and maintain workflows approval processes and other automated tasks.
Reporting and Analytics: Build and maintain reports dashboards and analytics tools to track key performance indicators.
Support and Training: Provide technical support training and documentation to end-users.
Troubleshooting: Diagnose and resolve technical issues within the Salesforce platform.
Data Security: Implement and maintain Salesforce sharing rules security policies and other measures to protect data.
System Optimization: Monitor system performance identify areas for improvement and implement changes to optimize the platform.
Integration: Configure and maintain integrations between Salesforce and other systems.
Collaboration: Work with business users technical teams and other stakeholders to define requirements implement solutions and ensure effective platform usage.
Required Qualifications
Bachelors Degree.
5 years of experience in commercial strategy sales operations or marketing.
5 years of Salesforce product knowledge and technical understanding of Salesforce architecture configuration or administration.
Preferred Qualifications
Bachelors Degree preferably in Business or Data/Analytics.
Salesforce Administrator certification and /or working experience is desirable.
B2B go-to-market experience preferably within building technologies or related industry as well as multi-channel experience.
Highly skilled in analysis and process improvement.
Advanced in Microsoft Excel with proficiency in business intelligence solutions such as Power BI Tableau or SAP Analytical Cloud.
Proven ability to manage multiple projects at a time while paying strict attention to detail.
Excellent communication and interpersonal skills.
Ability to work independently and contribute to a team environment.
Experience in change management.
Strong organizational and interpersonal skills.
RSRCAR
#LI-Hybrid
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
