Testing Center Specialist

Title: Testing Center Specialist

Job Summary

The Testing Center Specialist coordinates administers oversees proctors and monitors all aspects of testing in the Academic Assistance Center. Testing includes placement test for admission to Jackson State Community College Jackson States online and TN eCampus online classes make-ups for on-ground classes special accommodations (approved by Dean for Students) courtesy test for other than Jackson State students college exit exams and certification exams.

Job Duties

• Schedule dates for testing per supervisors approval
• Post dates online and maintain the web pages for testing and the sites for scheduling tests
• Maintain locking file cabinet drawers to house the requested information and paper tests and keep information in the drawers updated
• Prepare sign-in sheets for courtesy tests (other colleges) and special tests such as make-ups
• Provide routine direction information and advisement to students and prospective students in regards to testing policies guidelines procedures and outcomes
• Coordinates testing program policies guidelines and procedures
  • Recommend new policies and/or amendments to existing policies guidelines and procedures as needed
• Ensures test instructions are accurate and appropriate testing environments are maintained
• Ensure confidentiality of testing information passwords test results and recommendations
• Maintain security of testing materials
• Maintain testing statistics; generate monthly and semester reports and send to supervisor
• Keeps informed of advancing technology in test administration and associated software Administer and proctor the following:
  • Placement exams
  • Exit exams
  • Academic: Jackson State online and TN eCampus online classes make-ups for on-ground classes special accommodations courtesy test for other than Jackson State online students and certification exams
• Communicate testing center information to satellite campuses
• Contact instructors when there are testing issues
• Record placement scores in Banner
• Assist at the counter and on the computer floor as needed
• Answer and route incoming calls
• Using a survey assess students testing experience for feedback
• Update relevant portions of Business Continuity Plan in areas of responsibility
• Perform additional responsibilities as assigned

Minimum Qualifications

High School Diploma
Minimum of two years of experience directly related to the duties and responsibilities specified

Preferred Qualifications

Associates degree
Prior experience in a college setting
Banner database experience or knowledge

Knowledge Skills and Abilities

Excellent and effective interpersonal and organizational communication skills in both written and verbal formats
Excellent customer service skills required
Must exercise ethics due to confidentiality and the handling of testing information
Ability to perform basic math functions such as addition subtraction multiplication and division
Ability to meet deadlines
Reasoning ability required in decision making advising and assisting students and applying relevant policies procedures guidelines and regulations
Proficiency with Microsoft Office applications
Time management organizational skills and knowledge of planning and scheduling are required
Ability to work with a diverse population of employees and students

Physical Demands / Working Conditions

• Prolonged periods of sitting at a desk and working on a computer
• Prolonged periods of standing at times
• Prolonged screen time
• Must be able to lift up to 25 pounds at times
• Repetitive Movement

Pay Rate: $32519 - $39022 (Annual salary depending on eligible experience which is defined by the current compensation plan.)

Position Close Date:06/19/2025

Special Instructions to Applicants:

To be considered for this position you must submit an application. Prior applications will not be used to fill this vacancy.

A completed satisfactory background check will be required before hire.