00156 - Customer Relationship Management Coordinator
00156 - Customer Relationship Management Coordinator
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Job Description
Title: 00156 - Customer Relationship Management Coordinator
State Role Title: Gen Admin Supv I/Coord I
Hiring Range: Commensurate with credentials and experience
Pay Band: UG
Agency: Norfolk State University
Location:Norfolk State University
Agency Website:
Recruitment Type: General Public - G
Job Duties
The CRM (Slate) Coordinator position is to manage optimize and support the universitys Customer Relationship Management (CRM) system Slate to enhance undergraduate admissions and recruitment efforts. This position ensures that Slate is effectively utilized to improve student engagement streamline admissions workflows and provide valuable data insights for decision-making.
The CRM Coordinator plays a key role in system administration data management reporting user training and troubleshooting ensuring that admissions and recruitment teams can efficiently communicate with prospective students and manage application processes. By maintaining the integrity and functionality of Slate the position contributes to the universitys strategic enrollment goals and student success initiatives.
Minimum Qualifications
Technology Proficiency: Ability to leverage technology to enhance admissions operations and student engagement.
CRM Systems: In-depth understanding of Customer Relationship Management (CRM) platforms particularly Slate by Technolutions.
Data Management & Reporting: Knowledge of data structures data imports/exports query building and reporting tools within Slate.
Analytical & Problem-Solving: Strong analytical skills to interpret data troubleshoot system issues and optimize CRM workflows.
Customer Service Orientation: Commitment to providing excellent service and support to both prospective students and internal users.
Strategic Thinking: Ability to align CRM functionalities with the universitys strategic enrollment objectives.
Process Improvement: Proactive approach to identifying inefficiencies and implementing process improvements within the admissions workflow.
Communication & Collaboration: Strong verbal and written communication skills for working with internal stakeholders IT teams and external vendors.
Attention to Detail: High level of accuracy when handling data troubleshooting issues and generating reports.
Independence & Initiative: Ability to work independently while also collaborating with a team to achieve department goals.
Additional Considerations
N/A
Special Instructions
You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.
Contact Information
Name: Norfolk State University
Phone:
Email: E-MAILED APPLICATION MATERIAL IS NOT ACCEPTED
In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022- February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.
Required Experience:
IC
Employment Type
Full-Time
