Relationship Officer, Merchant Services
Relationship Officer, Merchant Services
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Job Description
DUTIES AND RESPONSIBILITIES:
1. Merchant Acquisition & Relationship Management
Assist in identifying onboarding and managing merchants across various industries including SME retail and enterprise clients.
Build and maintain strong relationships with existing merchants to drive retention satisfaction and transaction growth.
Educate merchants on platform features usage optimization and benefits of our digital payment solutions.
2. Product & Service Deployment
Support the deployment and integration of payment solutions such as POS terminals QR payments online gateways and SoftPOS.
Coordinate with internal technical and operations teams to ensure seamless implementation and issue resolution.
Monitor merchant usage trends and recommend tailored solutions or upgrades based on business needs.
3. Operational Support & Monitoring
Track merchant transaction volumes service performance and compliance with SLAs.
Provide first-level support for merchant complaints escalations and service feedback.
Ensure proper documentation KYC compliance and due diligence for all merchant onboarding processes.
4. Reporting & Market Insights
Maintain accurate records of merchant performance engagement activities and account health.
Prepare reports and dashboards to support strategic decision-making and performance reviews.
Stay updated on market trends competitors and evolving merchant needs.
JOB REQUIREMENTS
Education:
Bachelors degree in business administration Finance Marketing Economics or a related field.
Experience:
3 to 6 years of relevant experience in merchant acquisition payment solutions retail banking or fintech environments. Post NYSC experience.
KEY COMPETENCY REQUIREMENTS
Knowledge/Experience:
Strong understanding of POS systems digital payment infrastructure and merchant servicing models.
Excellent communication relationship management and negotiation skills.
Proficiency in Microsoft Office Suite (Excel Word PowerPoint); knowledge of CRM tools is a plus.
Strong organizational and multitasking abilities with a detail-oriented and customer-first approach.
Previous experience in a PSP acquiring bank fintech or payment processor.
Familiarity with Nigerias merchant and payment ecosystem (retail SME informal sector).
Ability to manage multiple merchant accounts and meet performance KPIs.
Resilient self-motivated and adaptable in a fast-paced results-driven environment.
Skill/Competencies:
a. Strong interpersonal skills.
b. Excellent written/oral communication skills.
c. Strong analytical skills.
d. Organizational skills.
e. Confident negotiator and ability to close the right type of business deals at the highest level.
Required Experience:
IC
Employment Type
Full-Time
