Referral Coordinator
Referral Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
Semmes Murphey Clinic is committed to implementing a team-based approach to provide excellence in patient care. The Referral Coordinator I will work with other members of Semmes Murphey Clinic to provide patient services and is expected to participate in the appropriate team activities with the objective of providing a high standard of patient and clinical service. The Referral Coordinator I will triage all incoming referrals and recommend with which provider that patient should be scheduled. In addition the Referral Coordinator will work with other Contact Center staff to resolve patient issues and perform general administrative tasks as needed.
To perform this job successfully an individual must be able to perform each essential responsibility satisfactorily. These requirements are representative but not all-inclusive of the knowledge skill and ability required of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below are the essential duties and responsibilities of the position. Projects and performance of other responsibilities may be assigned.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Review incoming referral/appointment requests ensuring they are addressed in a timely manner; schedule appointments when possible
- Maintain provider relationships and troubleshoot issues and concerns related to or from Providers or other clinical staff members
- Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patients and/or referring physician offices are provided with professional communication relative to the status of the requests
- Triage referral requests that need more specific advice from the nurse or other clinical staff; identify emergent or urgent calls/referrals and handle according to established guidelines
- Make calls to patients to obtain additional insurance information and notify patient if their insurance is not accepted or eligible
- Answer questions from Contact Center employees to resolve issues encountered on calls and with referrals
- Maintain current knowledge of Providers Criteria OON/In Network Insurances Clinic employees/roles and procedures/protocols
- Respond to all emails voicemails and requests and document appropriately in electronic medical record (EMR) and in a timely and professional manner
- Make outgoing calls and receive incoming calls in a professional and pleasant tone of voice
- Use correct grammar spelling and punctuation in all correspondence written and verbally
EDUCATION EXPERIENCE & CREDENTIALS
MINIMUM REQUIREMENTS
- High School Diploma or equivalent
- Customer service experience/focus
PREFERRED
- Bilingual in Spanish or other language is a plus
- Clinical Certification such as Medical Assistant from an accredited school
Required Experience:
IC
Employment Type
Full-Time
