Customer Service Specialist
Customer Service Specialist
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Job Description
Order Management
Receive and process orders for DREU/UK.(Mirfield/Cambridge). Input into business system (SAP). Liaise with manufacturing to secure delivery information and acknowledge to customers. Share orders with plant and all relevant stakeholders. Uplift into XCEED.
Create new customer information and material requests.
Track order performance despatch details and delays bulk orders and samples
Request necessary authorisations for release and despatch of orders.
Invoice management
Cradle to grave management of orders.
Customer Engagement
Foster excellent customer relationships. Management of material forecast and secure orders accordingly.
Issue quotations
Manage delivery expectations.
Act as SPOC for all enquiries related to products manufactured at plant. To share documents pertaining to these products on request. Queries on deliveries and lead times.
BDM Support
To look after day to day management of relevant accounts. Support BD with intelligence on products deliveries and plant issues. Relay detail on product trend and pricing. Provide guidance on new customer requests.; Manage Quality and Supplier Agreements when necessary
Plant and SCM Support
Act as interface between the plant and the customer logistics quality and planning ;Creation of product forecast; Management of SAP order book amendments releases and authorisations where necessary; Promote OTIF; Management of import clearances for Cambridge site
Management of Receivables
Follow up with customers on due and overdue payments in line with Finance requirements
Forecast Management
Conversion of forecast to orders
Qualifications :
Educational qualification: Graduate/ BPharm / MPharm
Minimum work experience: 4-10 yrs of experience
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
