Seasonal Product Operations Coordinator
Seasonal Product Operations Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
The NFL Digital Media group seeks a dynamic Product Operations Coordinator to provide crucial support across various platforms including the NFL app NFL Fantasy and Club Sites. This role will be integral in coordinating operational activities and ensuring seamless execution. Reporting directly to the Senior Product Operations Manager the successful candidate will play a pivotal role in optimizing digital product performance.
Responsibilities:
- Operational Readiness: Equip Operations teams with essential resources documentation and training materials to support new products. Develop runbooks troubleshooting guides and resolution paths to ensure teams are prepared for launches and updates.
- Live Streaming Support: Assist in the execution of live digital streaming events on NFL-owned platforms including mobile tablet CTV and web browsers. Ensure smooth operations and rapid issue resolution during live game days and special events. Support the NFLs live stream programming on NFL NFL Channel and NFL Network during both the offseason and in-season.
- Digital Content Programming Support: Utilize administrative tools to assist in content programming efforts and support the maintenance of properties.
- Gameday Operations Support: Provide real-time operational support for NFL digital apps on all game days and League tentpole events. Proactively report prioritize and escalate issues to maintain platform stability and fan engagement. Support game validation during preseason in-season and postseason games.
- Internal Team Support: Field and respond to questions and issues from internal teams through the dedicated Product Operations Slack channel ensuring quick and effective resolution of operational concerns.
Required Qualifications:
- Ability to quickly learn new systems tools and workflows.
- Strong problem-solving skills and a proactive approach to process improvement.
- Excellent interpersonal verbal and written communication skills.
- Demonstrated ability to collaborate effectively across teams.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Availability to work all NFL Game Days including Preseason Regular Season and Playoffs as well as major holidays such as Thanksgiving Christmas Eve Christmas New Years Eve and New Years Day.
- Strong knowledge of sports particularly the NFL and digital sports products.
Preferred Qualifications:
- Bachelor of Science or Arts degree in business marketing communications computer science or related field is preferred
- 1-3 years experience coordinating and supporting digital products in a sports entertainment digital media or related industry
- Prior experience with Live event support and streaming operations
- Prior experience with Content Management Systems (CMS)
- Prior experience in operational support of a web and mobile based applications
Other Key Attributes / Characteristics:
- Ability to comprehend and document business rules effectively.
- Strong attention to detail and exceptional organizational skills.
- Avid interest and knowledge of NFL football.
Terms /Expected Hours of Work:
- 40 hours per week
- Seasonal up to 7-month role
- Must be flexible to work weekends (specifically Sundays in-season)
- Must be able to work all NFL Game Days including Preseason Regular Season and Playoffs in-office.
- Must be able to work on holidays (e.g. Thanksgiving Christmas Eve Christmas New Years Eve New Years).
- Required to work from Inglewood CA office
Salary / Pay Range
This job posting contains a pay range which represents the range of salaries or hourly rates that the NFL believes in good faith at the time of this posting that it might be willing to pay for the posted job. The NFL expects to hire for this position near the middle of the range. Only in truly rare and exceptional circumstances where an external candidate has experience credentials or expertise that far exceed those required or expected for the position would the NFL consider paying a salary or rate near the higher end of the range.
Salary
$37 - $37 USD
At the NFL in-person work at our offices is a top priority because it allows us to collaborate more effectively build stronger connections and maintain the culture that drives our success. This role requires onsite presence at an NFL office or stadium location and remote and/or hybrid working options are not offered.
NO RELOCATION ASSISTANCE WILL BE PROVIDED.
The NFL is committed to building an inclusive work environment that reflects our incredible fan base. We provide an environment of mutual respect where equal employment opportunities are available to all employees and applicants without regard to status as protected by applicable federal state and local laws.
WHO WE ARE:
NFL Core Values:
- Respect: Everyone matters. We celebrate diverse opinions honor hard work and value every contribution.
- Integrity: We do whats right even when its tough. We hold ourselves accountable and always follow through.
- Team Responsibility: We support each other and our communities. No one is bigger than the game and every action impacts others.
- Resiliency: We set high standards overcome adversity and adapt to challenges always striving for excellence.
NFL Leadership Attributes:
- Build Talent: We develop and nurture potential empowering individuals to grow and succeed.
- Execute: We take action with precision delivering results that drive our goals forward.
- Inspire: We motivate others through vision energy and a commitment to excellence.
- Live Our Values: We embody our core principles in every decision and action.
- Know the Business: We stay informed understand our industry and make decisions that strengthen our position.
- Think Big: We challenge the status quo envision bold possibilities and strive for transformative impact
WHO YOU ARE:
Talent Attributes: What we expect for our employees:
- Embody an enthusiastic proactive can-do attitude
- Embracegritfree from ego orentitlement
- Excel as a relationship builder with the ability to influence
- Eager learner driven by passion rather than justambition
- Encompasses an incredible work ethic with an agile mindset
Required Experience:
IC
Employment Type
Temp
