Customer Service Representative

Papillon Ribbon & Bow

Posted on : 07-06-2025

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1 Vacancy

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Job Location

Clifton, NJ - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 07-06-2025

Job Description

Benefits:

401(k)
Competitive salary
Health insurance
Training & development

We are a worldwide leader in providing our clients couture packaging solutions custom ribbon luxury gift boxes and specialty packaging bows for over 30 years. Seeking a Customer Service Representative to serve clients by providing product and service information order entry order tracking customer support and follow-through as well as resolving product and service problems. This position requires a detail orientated self-motivated individual who will develop strategic plans necessary to meet company goals and objectives.

Duties:

Maintains a respectful positive attitude at all times.

Attracts potential customers by answering product and service questions; knowledgeable in suggesting information about other products and services.

Receives process and verify the accuracy of customers orders by utilizing the organizations internal computer systems and customer purchase order.

Initiate required action in response to customer request to change and or cancel order update order accordingly and advise the necessary departments of the changes.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Skills/Qualifications:

Prior Customer Service experience. Must work well under pressure.

Rapid learning skills.

Detail Oriented analytical problem solving and quality focus.

Ability to create and understand documentation

Excellent listening skills & phone mannerisms.

Ability to resolve issues demonstrates self-control.

Multi-tasking.

Strong communication and organization Skills.

Must work well under pressure.

Punctual. Self-motivated.

Willing to train however prior Customer Service experience a plus.

This posting is confidential. No phone applications or enquiries accepted. kindly forward updated resume to

Compensation: $38000.00 per year

For 30 years Papillon Ribbon & Bow has been a worldwide leader in providing Ribbon Customizable Packaging and Garment Solutions on a national and international level for companies across the world where six of our offices and warehouses are located: New Jersey Montreal London Paris Hong Kong and Shanghai. Our distinguished sales representatives are knowledgeable of all key markets specific to North America Europe and East Asia from Intimate Fashion apparel to Children wear Packaging Collapsible box (CECO BOX) Retail and many other major industries.

Required Experience:

Unclear Seniority

Employment Type

Full-Time

Company Industry

Key Skills

Apply Now

About Company

Papillon Ribbon & Bow

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Customer Service Representative

Papillon Ribbon & Bow

Job Description

Employment Type

Company Industry

Key Skills

About Company

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