Staff Escalations Engineer (HYBRID)
Staff Escalations Engineer (HYBRID)
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$ 100500 - 215300
1 Vacancy
Job Description
Its Time to Join Stryker!
At Stryker we are dedicated to improving lives with a passion for researching and developing new medical device products. As an engineer at Strykeryou will be proud of the work that you will be doing using cutting-edge technologies to make healthcare will work in a supportive culture withotherincredibly talented and intelligentpeople creating industry-leading medical technology products. You will also have growth opportunities as we have a culture that supports your personal and professional development.
Need another reason to apply Check out these 8 reasons to join Strykers engineering team: You Will Do
Lead efforts to resolve customer service outages in an expedited manner and minimize the disruptions experienced by the clinical staff
Record relevant data regarding a production issue provide problem summary to non-subject matter experts
Analyze problems and implement code changes or scripts to provide temporary mitigation to minimize disruption if a permanent fix is not immediately available
Collaborate with the Quality Assurance department to communicate production related problems and coordinate the associated validation prior to customer deployment; incorporating new tests into the standard validation workflows
Investigate and solve customer infrastructure problems (e.g. wired/wireless network virtualization resources authentication/security etc.) that may be indirectly causing production problems conduct functional and performance characterization to extract evidence of root cause
Identify database underperformance issues and implement changes to resolve make data changes to rectify incorrect input information
Work with the Engage development teams to improve quality and support of production issues
Tackle engineering tasks that may not be assigned to other engineering teams due to resource issues including product development integration testing performance profiling etc.
What You Need
Required Qualifications
Bachelors degree in computer science or related field plus 4 years of development experience.
Demonstrated ability to review existing code base and refactor if necessary exposure to Java Ruby and other OOP.
Proficiency with Linux (Red Hat or derivative distro) exposure to system administration shell scripting network configurations server virtualization and cloud deployments.
Experience with networking protocols including the ability to analyze network traffic and reverse engineer protocols.
Knowledge of databases (Microsoft SQL Server preferred) experience reviewing logs pinpointing performance issues and manipulating data in the CLI.
Familiarity with SCM code review processes Agile/Kanban development methodologies.
Familiarity with Jenkins or similar build and test automation tools.
Preferred Qualifications
Proven track record of understanding customer needs and delivering solutions patient and flexible in meeting customer requirements.
Excellent analytical verbal and written communication skills.
Deep technical analysis and troubleshooting skills.
Results driven hands on approach to product support in a collaborative environment with a customer driven focus.
Resourceful and able to solve complex problems through adapting technology and a thorough understanding of product architecture.
Proactive in the face of ambiguous or conflicting data driven to continue problem investigation to tease out root cause.
Independent self-starter; able to complete projects on time with minimal guidance.
Leverage Kubernetes expertise to support escalated customer issues ensuring high availability and reliability of containerized applications.
$100500 - $215300 salary plus bonus eligible benefits. Actual minimum and maximum may vary based on pay is based on skills experience and other relevant factors.
Travel Percentage: 10%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex gender identity sexual orientation national origin disability or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.Required Experience:
Staff IC
Employment Type
Full-Time
