VP, Public Institutions

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

What this job involves - We are seeking a highly skilled and experienced Vice President to enhance JLLs national Government Education and Non-Profit (GEN) Advisory group within our Public Institutions division. Reporting directly to GENs Executive Director this role is critical to business growth and driving margin for the team. In this role you will drive business and client performance excellence in people experience oversee financial management optimize resource allocation implement process improvements develop and manage business KPIs and reporting and support our strong organizational culture. You will play a crucial role in shaping the strategic direction of the service line and ensuring its continued growth and success.

What is the day to day

Client Service Excellence:

• Be responsible for organic growth initiatives for large Government Education and Non-Profit (GEN) Advisory clients.
• Review and measure client satisfaction tracking dashboard and follow-up. Reporting metrics to the Practice Area Leads Executive Director and Managing Director.

• Ensure consistent delivery of high-quality services that meet or exceed client expectations.
• Develop and maintain strong relationships with key clients and stakeholders.
• Identify opportunities for service expansion and improvement based on client feedback and market trends.
• Review and measure client satisfaction tracking dashboard and follow-up.

Operational Leadership:

• Provide strategic leadership and guidance to the GEN national service ensuring the smooth execution of day-to-day activities and long-term operational objectives.
• Effectively hire manage and inspire high-performing teams of operations managers in support of the business when applicable.
• Partner with HR Finance Marketing IT and Legal to ensure consistency of delivery maintain point of contacts and organizational charts to achieve desired outcomes for the business.
• Develop and implement operational strategies policies and procedures to drive organizational growth maintain operational excellence and meet business goals.
• Collaborate with cross-functional teams to align operational activities with overall company objectives.

People and Culture Development:

• Create training mentorship programs in partnership with HR and People Management team to develop talent.
• Maintain consistent communication with teams to ensure alignment with overall business priorities and appropriate cascading including Town Halls leadership distributions stakeholder feedback loops and events.
• Champion a positive and inclusive work culture fostering employee engagement professional development and talent retention.
• Collaborate with HR to implement employee programs policies and initiatives that enhance the overall people experience.
• Drive continuous improvement efforts to optimize team performance and foster a collaborative and high-performing work environment.
• Encourage a culture of continuous learning performance feedback and career development within the local teams including understanding resources available such as career framework career development resources (employee/manager) and Workday resources.

Business Intelligence Performance Metrics and Reporting:

• Lead business intelligence initiatives driving data-driven decision-making and optimizing operational efficiency using technology to deliver and measure the business creating metrics that matter for the business and clients. Including: financial (Revenue/CI/AR) utilization WIP client satisfaction business development etc.)
• Develop and implement analytics frameworks and tools to provide real-time insights into operational performance and identify areas for improvement.
• Collaborate with cross-functional teams to translate business intelligence insights into actionable strategies and process improvements.

Process Optimization:

• Contribute to achieving the operational efficiency targets by leading efforts to identify inefficiencies assist in creating roadmap for technology or joint business solutions transition and develop and implement process improvement initiatives to enhance productivity reduce costs and drive quality outcomes.
• Implement best practices lean methodologies and industry standards to optimize operational workflows.
• Foster a culture of continuous improvement encouraging feedback and implementing innovative solutions to streamline processes.

Technology Integration:

• Identify opportunities to leverage technology to enhance operational efficiency and effectiveness.
• Collaborate with JLLT teams to evaluate select and implement technology solutions that support operational objectives.
• Drive the adoption of technology tools and systems ensuring proper training and ongoing support.
• Stay updated on emerging technologies and industry trends to identify opportunities for innovation and automation within operations.

Financial Planning and Analysis:

• Lead financial performance monitoring
• Participate in budgeting processes
• Develop and implement financial strategies to support the service lines growth
• Collaborate with Finance to ensure accurate financial reporting and analysis.

Desired experience and technical skills -

Required

• Bachelors degree in business administration operations management or a relevant field; advanced degree preferred.
• Proven track record of leadership in operations with a minimum of 5 years of experience in senior management roles.
• Strong understanding of operational principles business intelligence risk management and process optimization.
• Excellent leadership and people management skills with a focus on fostering a positive and inclusive work culture.
• Demonstrated experience in driving operational excellence and achieving key performance indicators.
• Exceptional analytical problem-solving and decision-making abilities.
• Proficiency in utilizing business intelligence tools and software.
• Strong communication and interpersonal skills with the ability to collaborate effectively with stakeholders at all levels of the organization.

Preferred

• Interest or background in AI integration technology
• Familiarity with clients or projects within GEN industry
• Understanding of financial operations paired with business operations within large organization

Estimated total compensation for this position:

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicants education experience skills abilities geographic location internal equity and alignment with market data .

Location:

Job Tags:

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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