Experience Design Sr. Associate - Checkout

Contribute to innovative experience design blending user needs with business goals in the dynamic environment of financial services.

As an Experience Design Senior Associate in the Commercial & Investment Bank Team you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams create innovative inclusive and accessible solutions that cater to a diverse range of users. As a core contributor align user needs with business goals. Your strong understanding of the financial services industry and JPMorgan Chases IT systems will contribute to the continuous improvement of our offerings navigating complex problems and driving strategic thinking. Your impact will be significant in the design architecture and functionality of our products ensuring a seamless and enjoyable experience for our customers.

This role is part of the Checkout team where youll be designing for both the consumer-facing checkout experience and the merchant-facing tools that power it including configuration settings and analytics. Youll work across end-to-end journeys to ensure a seamless scalable and accessible experience for both sides of the platform.

Job responsibilities

• Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
• Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation findability and overall user satisfaction
• Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making
• Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
• Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
• Assist in the analysis of market trends user research studies and user behavior analyses to inform design decisions and contribute to the teams strategic thinking
• Maintain and evolve the Checkout design system to support scalability consistency and accessibility across consumer and merchant-facing experiences.

Required qualifications capabilities and skills

• 3 years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
• Proven ability to create visually appealing and functional designs using industry-standard tools (e.g. Figma Sketch or Adobe Creative Suite)
• Demonstrated experience in designing and optimizing user experiences across multiple platforms including web mobile and other digital channels
• Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making
• Proficient understanding of inclusive design principles accessibility guidelines and assistive technologies with a history of creating accessible and inclusive digital experiences
• Effective written and verbal communication skills
• Fluent in Figma best practices
• Prior experience in the following areas:eCommerce checkout financial products.
• Advanced expertise in design systems including creating maintaining and evolving component libraries with a strong understanding of accessibility best practices (WCAG).

Preferred qualifications capabilities and skills

• Strong understanding of design tokens component architecture and system-level thinking
• Excellent visual and interaction design skills with a keen eye for detail
• Experience working in cross-functional teams with Product Engineering and Research
• Familiarity with front-end development concepts and how design translates to code
• Strong communication skills - able to clearly articulate design decisions to a range of stakeholders
• Prior experience with accessibility standards (WCAG) and designing inclusive products