Representative, Enrollment II
Representative, Enrollment II
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Salary Not Disclosed
1 Vacancy
Job Description
Summary
Responsible for daily workflow activities to include the following membership/enrollment activities: processing of applications for new enrollments terminations/cancellations changes renewals database updates and/or monthly billings.
Description
Logistics: This is a full-time (40-hours/week) Monday-Friday position. Employees will work an 8-hour shift scheduled during our normal business hours of 8:00AM-5:00PM. After initial 23-weeks onsite training at 4101 Percival Road Columbia SC 29229 this position will be remote.
What You Will Do:
Receives and logs subscriber and member enrollment applications to the system. Processes/keys complex applications including new enrollments terminations/cancellations changes and renewals. Updates all electronic enrollment files. Works edit/error reports generated from membership transactions
Works with multiple operational areas to ensure relevant/appropriate group structure status benefits and/or billing. May prepare and issue contracts benefit books and standard and custom id cards.
Responds to and resolves customer inquiries. Contacts plan administrators and internal and external customers to resolve issues/problems.
Trains new staff and updates/maintains accurate desk procedures. Assists with problem resolution.
Coordinates monthly billing and preparations of monthly invoices. May print register and mail monthly bills.
To Qualify for This Position You Will Need:
Required Education: High School Diploma or equivalent.
Required Work Experience: Two (2) years of customer service administration/clerical support or a combination of the two. One (1) year of experience in a membership/billing/accounts area (may be concurrent).
Required Skills and Abilities: Ability to acquire knowledge of the membership system and offer good judgment on a variety of subjects. Must effective customer service and organizational skills. Demonstrated proficiency in spelling punctuation and grammar skills. Ability to persuade negotiate or influence others. Analytical or critical thinking skills. Ability to handle confidential or sensitive information with discretion.
Required Software and Tools: Microsoft Office
We Prefer That You Have:
Preferred Specialized Training: Office technology or secretarial science.
Preferred Skills and Abilities: Computer systems support knowledge. Knowledge of booklet id card preparation underwriting enrollment regulations contract formats. Knowledge of state and federal laws related to private business types of insurance. Knowledge of standard benefit structures.
Preferred Software and Tools: Working knowledge of database software.
Work Environment: Typical office environment. Travel between office buildings. Moving/carrying boxes/materials.
What We Can Do for You:
401(k) retirement savings plan with company match.
Subsidized health plans and free vision coverage.
Life insurance.
Paid annual leave the longer you work here the more you earn.
Nine paid holidays.
On-site cafeterias and fitness centers in major locations.
Wellness programs and healthy lifestyle premium discount.
Tuition assistance.
Service recognition.
Incentive Plan.
Merit Plan.
Continuing education funds for additional certifications and certification renewal.
What to Expect Next:
After submitting your application our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with a recruiter to verify resume specifics and salary requirements. Management will be conducting interviews with those candidates who qualify with prioritization given to those candidates who demonstrate the preferred qualifications.
We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.
Some states have required notifications. Heresmore information.
Equal Employment Opportunity Statement
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age race color national origin sex religion veteran status disability weight sexual orientation gender identity genetic information or any other legally protected status.
Additionally as a federal contractor the company maintains Affirmative Action programs to promote employment opportunities for minorities females disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment please e-mail or call 1- ext. 47480 with the nature of your request. We will decide regarding your request for reasonable accommodation on a case-by-case basis.
We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.
Some states have required notifications. Heresmore information.
Equal Employment Opportunity Statement
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age race color national origin sex religion veteran status disability weight sexual orientation gender identity genetic information or any other legally protected status. Additionally as a federal contractor the company maintains Affirmative Action programs to promote employment opportunities for minorities females disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment please e-mail or call 1- ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.
Equal Employment Opportunity Statement
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age race color national origin sex religion veteran status disability weight sexual orientation gender identity genetic information or any other legally protected status. Additionally as a federal contractor the company maintains affirmative action programs to promote employment opportunities for individuals with disabilitiesand protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with disabilities pregnant individuals individuals with pregnancy-related conditions and individuals needing accommodations for sincerely held religious beliefs provided that those accommodations do not impose an undue hardship on the Company.
If you need special assistance or an accommodation while seeking employment please email or call ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.
We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Heres moreinformation.
Some states have required notifications. Heres more information.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
