Director of Engineering Excellence & Reliability
Director of Engineering Excellence & Reliability
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Job Description
About Us:
CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (OEMs) across automotive and related industries. The Companys cloud-based software as a service (SaaS) platform enables dealerships to manage their end-to-end business operations including the acquisition sale financing insuring repair and maintenance of vehicles. By automating and streamlining critical workflows the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit
At CDK Global we are focused on connections that allow us to deliver world-class software support and data insights. Our values define who we are and how we show up for each other our customers and our communities. Our values: Stay Curious Own It Be Open Create Possibilities.
The Role:
We are seeking a transformational Director of Engineering Excellence & Reliability to establish and scale our Product SRE capabilities while driving organizational engineering maturity. Walking in the door this leader will focus on building world-class Product SRE practices from the ground upwe have a significant opportunity to implement product-focused Site Reliability Engineering that will strengthen our system reliability and reduce production incidents.
This role is mission-critical in driving measurable engineering productivity gains system reliability and strategic tooling governance including AI capabilities. This individual ideally brings proven experience as a high-impact execution leader ability to drive organizational change increase engineering maturity and deliver technical programs at scale. Ideal technical background includes prior hands-on development with specific product-side reliability engineering experience.
Youll have the opportunity to architect reliability principles directly into our product development lifecycle and make a significant organizational impact! In addition to pioneering our Product SRE function youll mature our Centers of Excellence across Systems Engineering DevSecOps Release Engineering and Engineering Metrics. Youll drive measurable engineering productivity improvements establish strategic tooling governance (including emerging AI capabilities) and cultivate a culture of engineering excellence. Were seeking an execution-focused leader who has successfully scaled Product SRE practices in complex multi-product environments and is excited to build something transformational.
Essential Functions and Responsibilities:
Engineering Productivity & Maturity
- Lead initiatives to improve developer productivity across the organizationsimplifying workflows reducing cognitive load and improving tool and platform efficiency.
- Develop and execute engineering maturity models that benchmark teams and guide them through improvements in automation observability incident response test strategy and deployment readiness.
- Identify systemic bottlenecks and lead cross-functional efforts to remove them driving measurable gains in engineering velocity and quality.
- Collaborate with engineering leadership to embed productivity metrics and maturity targets into quarterly planning cycles.
Product SRE & Systems Engineering
- Champion Site Reliability Engineering principles across the organizationimplementing SLOs SLIs and error budgets to manage system reliability effectively.
- Guide Systems Engineering best practices across scalability observability automation and cost optimization.
Leadership & Strategic Execution
- Define own and deliver the strategy and roadmap for multiple COEs: Product SRE Systems Engineering DevSecOps Release Engineering and Engineering Metrics.
- Align COE deliverables with organizational priorities and ensure consistent execution through KPIs OKRs and milestone tracking.
- Build and lead high-performing teams that deliver reliable scalable and secure engineering platforms and practices.
- Act as a transformation agentestablishing execution frameworks that scale across business units and geographies.
Engineering Metrics & KPI Reporting
- Establish and standardize engineering performance metrics including but not limited to DORA metrics MTTR Team & Developer Productivity.
- Build dashboards and reporting frameworks that provide visibility into organizational health and enable data-driven decision-making.
- Drive adoption of metrics across teams to reinforce accountability continuous improvement and transparency.
DevSecOps & Release Engineering
- Oversee the development and scaling of CI/CD pipelines using Harness that are secure automated and optimized for frequent and stable deployments.
- Embed DevSecOps principles into every stage of the SDLC and across infrastructure provisioning and Infra capacity management practices.
- Lead and mature Release Engineering practices to ensure release integrity rollback safety and compliance.
AI Tools Governance
- Lead the governance of AI/ML tooling in software development ensuring compliance risk mitigation and alignment with enterprise strategy.
- Define safe adoption pathways and provide guidance on tool integration monitoring and impact evaluation.
Required Qualifications and Attributes:
- 10 years of progressive engineering leadership experience with at least 23 years at the director level or equivalent.
- Proven track record in delivering engineering productivity tooling or platform transformation initiatives with measurable results.
- Deep expertise in cloud-native architectures CI/CD observability automation and modern DevOps/SRE practices.
- Demonstrated success building and operationalizing technical governance and engineering maturity frameworks.
- Strong strategic mindset combined with tactical execution skills; thrives in high-change high-growth environments.
- Exceptional communicator with the ability to influence across engineering product EIT and executive teams.
Preferred Qualifications & Attributes:
- Experience leading developer experience engineering enablement or platform teams.
- Familiarity with AI/ML tools in the development lifecycle.
- Experience with enterprise-scale infrastructure (cloud hybrid or multi-region).
Salary Range: $200000 - $230000
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors including but not limited to skills experience certifications and work location. The total compensation package for this position may also include annual performance bonus benefits and/or other applicable incentive compensation offer Medical dental and vision benefits in addition to:
Paid Time Off (PTO)
401K Matching Program
Tuition Reimbursement
At CDK we believe inclusion and diversity are essential in inspiring meaningful connections to our people customers and communities. We are open curious and encourage different views so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race color creed ancestry national origin gender sexual orientation gender identity gender expression marital status creed or religion age disability (including pregnancy) results of genetic testing service in the military veteran status or any other category protected by law.
Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.
Required Experience:
Director
Employment Type
Full-Time
