Information Officer - Ref: EE02525
Information Officer - Ref: EE02525
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Job Description
Information Officer - Ref: EE02525
Grade: G4; Salary Range: 25183 - 27269 (Pro rata to hours worked)
1 x 18.5 hour post (temporary for up to 12 months)
The successful post holder will support the effective day-to-day operation delivery of a frontline service that engages with local communities and offers the highest possible standard of customer care and experience.
You will actively promote a welcoming environment and be the first point of contact for all customers. As part of this role you will assist in performance monitoring to improve quality and effectiveness of the service in line with key performance indicators and targets.
As well as the ability to demonstrate excellent communication skills you will have proven excellent customer service and experience of dealing with members of the public in a library or leisure/ culture industry. A flexible and proactive approach to work both individually and as part of a team are essential elements for this position.
The Information Officer role would include:
- in person customer service
- the supporting of customers in the use of ICT applications
- the delivery of events and activities which promote the use of library stock and the benefits of reading
- answering enquiries and signposting to other services as part of the Walsall Connected network
The working pattern for this post will be:
Tuesday Wednesday and alternate Saturdays
This post is covered by the Governments Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.
Important note: When completing your online application form you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement you will not be shortlisted.Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. See ourInformation for Applicantsleaflet for further information.
We kindly request that recruitment agencies do not contact us regarding this job vacancy. We are not accepting Agency applications or referrals at this time
Required Experience:
Unclear Seniority
Employment Type
Part-Time
