Director, Student Accounts
Director, Student Accounts
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Salary Not Disclosed
1 Vacancy
Job Description
Welcome to Career Opportunities at Lindenwood University.
PLEASE READ: For all applications please include your resume and cover letter. You may skip the Quick Apply page by simply clicking Next at the bottom of the page. When you arrive at the Experience page you may upload all desired documents using the upload box labeled Resume/CV. This is the appropriate box to upload all documents.
Benefits of Being a Lindenwood Employee:
- Upon hire employer-paid tuition benefits for bachelors (employee spouse and dependent) and masters degree programs (employee and spouse only).
- Tuition discounts for doctoral programs (employee only).
- Comprehensive benefits plan: medical dental vision life insurance disability insurance and retirement options.
- Paid holidays: MLK Jr. day Good Friday Memorial Day Juneteenth Independence Day Labor Day Thanksgiving break (Wednesday Friday) and winter break (Dec. 23 Jan. 1).
- Free lunch Fridays: LU employees are eligible for a free meal on Fridays at the Evans Commons Dining Hall or Spellman Dining Hall; Chick-fil-A and Qdoba included.
- Professional development opportunities through the Lindenwood Learning Academy.
JOB TITLE SUMMARY
Job Title: Director Student Accounts
Division: Enrollment and Marketing
Evaluation Group: Staff Administrator
FLSA Status: Exempt
Reports To: Assistant Vice President Student Financial Services
Positions Supervised: Manager Corporate Accounts; Manager Business Office Collections; Specialist Senior Student Accounts; Senior Student Accounts Representative; Student Accounts Representative
Job Summary
The director of student accounts is responsible for providing leadership training and direction to the Student Accounts staff. Responsibilities include tuition and fee assessment refund processing student billing managing receivables payments and collections. The director manages the collection process for current and past due accounts. This position resides within the Student Financial Services (SFS) department and provides senior-level administrative support to University leadership. The director of student accounts works closely with Financial Aid and other departments to ensure the highest level of service as well as efficient business operations.
Essential Job Functions and Performance Indicators
The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of this position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Job Responsibilities and Execution
- Develops and oversees effective strategies to collect student receivables from current and past due accounts
- Ensures the effective compliant and efficient daily management of all operational financial and business functions including federal cash management and Family Educational Rights and Privacy Act (FERPA) regulations
- Provides financial counseling to students and parents on the resources available to afford a Lindenwood University education
- Prepares accurate billing statements to include tuition fees housing meal plans and other charges
- Manages the processing of tuition payments in a timely manner
- Monitors student refund processing for compliance and accuracy
- Responds to student account inquiries quickly courteously and correctly
- Oversees third-party billing with outside agencies
- Assists with the processing of 1098-T statements
- Monitors collection activity for out-of-school accounts
- Approves and processes account adjustments within acceptable thresholds determined by the chief financial officer (CFO) and vice president of enrollment and marketing
- Processes deposits for Athletics and various campus departments
- Assists in the preparation of critical reports and presentations
Leadership and Strategic Thinking
- Establishes long- and short-term strategic goals based on assessment data and ensures standards for the department and its field are met or exceeded
- Adapts and modifies leadership based on new information and/or data; works to set and unite people on the new direction
- Utilizes effective strategies to build collaboration for maximum execution
- Aligns division/department purpose and actions with relevant University initiatives and higher education trends
- Contributes to the development of strategic initiatives that support the Universitys mission and goals
Employee Management and Development
- Supports the mission of the University and serves as an ambassador of the Q2 culture of service excellence
- Models supports and holds others accountable to the Universitys values
- Recruits interviews recommends welcomes observes and monitors performance of department staff
- Sets clear performance expectations and holds employees accountable
- Conducts annual employee evaluations based on evidence observation and feedback
Job may require other duties as assigned.
Required Qualifications An equivalent combination of education training and experience will be considered. Additional requirements may be designated by position.
- Bachelors degree; masters degree preferred
- Minimum of 5 years experience in higher education student accounts/financial services
Knowledge Skills and Abilities May be representative but not all inclusive of the knowledge skills and abilities necessary to perform this job competently.
- Demonstrated ability to work effectively with individuals from diverse communities and cultures
- Excellent written and verbal communication skills
- Ability to establish and maintain effective relationships with board members faculty staff colleagues students and community
- Effective problem solving organizational and prioritization skills
- Ability to work on multiple tasks simultaneously
- Ability to use good judgment think critically and demonstrate attention to detail
- Knowledge of general office hardware and computer software applications including Microsoft Office Suite
Work Environment Environmental or atmospheric conditions commonly associated with the performance of this jobs functions. Please click here to view Lindenwood Universitys flexible work designation descriptions
- General office setting
- Non-Standard Flex
- Designated quiet distraction-free workspace with reliable high-speed internet and camera for video calls
- Considerable phone and computer time utilizing a Virtual Private Network (VPN) and Customer Relationship Manager (CRM) system
Physical Abilities The physical demands described below are representative of those that must be met by an employee to successfully perform this jobs essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Ability to work effectively at a computer for extended time daily
- Ability to sit for extended time periods
- Adequately mobile to attend meetings and events on campus
- Ability to use repetitive wrist hand and finger movements to type regularly
- Ability to lift/carry items commonly found in an office setting including but not limited to documents laptops etc.
- Regular attendance is a necessary and essential function
Equal Opportunity Employer
Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal state and local laws and provides equal employment opportunities and access to educational programs without regard to race color religion gender age sexual orientation gender identity national origin veteran status disability or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.
Required Experience:
Director
Employment Type
Full-Time
