Technical Services Engineer Representative
Technical Services Engineer Representative
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Job Description
Were in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here you lead with innovative thinking grow along with us and join the smartest team in the industry.
This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.
SHOULD YOU ACCEPT THIS CHALLENGE
- Own troubleshoot and solve customer technical issues across all severity levels using
- collaboration and troubleshooting best practices within ServiceNow
- Proactively seek to understand customer expectations
- Provide all customer facing communications ensuring the message is concise and professional.
- Share and document knowledge via FAQ / KB articles which can be internal or customer facing.
- Manage multiple projects/support cases simultaneously
- Champion customer issues internally and represent the company externally
- Be a part of a cohort where you will have a variety of opportunities to learn grow and help evolve
- In the organization
- Weekend public holidays and on call duties as required
- Oh and have some fun in the process!
- A minimum of 5 years of experience in customer-facing and/or technical support support work
- Must be willing to work the following shift: 7AM - 7PM (9 Hours Shift)
- Experience with customer service and/or exceptional interpersonal skills
- General technical aptitude attention to detail and ability to take initiative
- Willing to work collaboratively and be an active team player
- Desire to learn grow and seek continuous improvement
- Good communication organizational and time-management skills
- Bachelors Degree in Computer Science or related technical education (preferred not required)
WHAT YOU CAN EXPECT FROM US:
- Pure Innovation: We celebrate those who think critically like a challenge and aspire to be trailblazers.
- Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortunes Best Large Workplaces in the Bay Area Fortunes Best Workplaces for Millennials and certified as a Great Place to Work!
- Pure Team: We build each other up and set aside ego for the greater good.
And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and company-sponsored team events. Check out for more information.
ACCOMMODATIONS AND ACCESSIBILITY:
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.
WHERE DIFFERENCES FUEL INNOVATION:
Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. At Pure Storage diversity equity inclusion and sustainability are part of our DNA because we believe our people will shape the next chapter of our success story.
Pure Storage is proud to be an equal opportunity employer. We strongly encourage applications from Indigenous Peoples racialized people people with disabilities people from gender and sexually diverse communities and people with intersectional identities. We also encourage you to apply even if you feel you dont match all of the role criteria. If you think you can do the job and feel youre a good match please apply.
Required Experience:
Unclear Seniority
Employment Type
Full Time
