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Certified B Corp OPTEL is one of the worlds leading providers of traceability systems. Our mission: to use innovative technologies to build a better world through responsible renowned solutions ensure the quality of health products and help combat the counterfeiting of medications and medical devices worldwide. The company also adapts its technologies across various industriesfrom healthcare to smart manufacturing and beyondso that all can benefit from global traceability. OPTELs expertise empowers industries to measure inspect control and track a wide range of elements to improve product quality and promote more responsible resource use.
Under the supervision of the Technical Implementation Manager (TIM) the Technical Implementation Specialist (TIS) serves as the primary liaison between OPTEL and its customers. The TIS is responsible for guiding clients through every phase of the implementation journeyfrom initial kick-off to full-scale rollout and beyond. This role requires a deep understanding of customer requirements and the ability to effectively communicate those needs to Product Management to inform the platform roadmap.
The TIS also monitors and reports on key performance metrics such as on-time delivery scope deviations implementation margin bug counts time to resolution and repeat work time standards
Full Time