Sales Operations Specialist

PERGOLUX is a rapidly growing e-commerce company in the Home & Garden sector that designs manufactures and sells Pergolas. Founded in Norway PERGOLUX is constantly looking for growth opportunities and is already available in more than 14 countries in Europe Australia North America and South America.

If you have a passion for outdoor living products and a desire to work in a dedicated environment with amazing colleagues - youve come to the right place!

We make the dream possible. Be part of our dream team!

Tasks

• Administer and support our global CRM (HubSpot) including user management configuration and integration with other platforms.
• Take ownership of the CRM data architecture: custom objects properties lifecycle stages pipelines and deal stages..
• Collaborate with internal stakeholders to ensure the organisation has the reporting and dashboards needed to enable data driven decision making.
• Ensure we have high quality data excellent CRM hygiene and compliance in daily operations.
• Train and support users through onboarding programs documentation and ongoing enablement programs.
• Collaborate with Marketing and local sales teams to support events and campaigns (e.g. trade shows follow-up sequences).
• Support the integration and optimization of Aircall for telephony and voice channel management
• Collaborate with cross-functional teams to design workflows and reporting for AI voice agents chatbots and automated lead engagement tools
• Work with external vendors and internal stakeholders to implement and improve AI-based automation in lead routing follow-ups and qualification processes.
• Continuously improve handling of weekend and after-hours leads through automation and smart handoffs to AI or human agents.
• Analyse CRM data to provide actionable performance insights and recommendations to management.
• Identify opportunities for process improvement and automation across the funnel.
• Evaluate and implement new tools to improve seller efficiency and buyer experience.
• Handle day-to-day issues such as access problems new seat setup and workflow optimization.

Requirements

• At least 2 years of experience in Sales Operations Revenue Operations or Sales Admin roles.
• Hands-on experience managing and configuring HubSpot (or Salesforce) CRM.
• A supportive and structured work style with the confidence to push for compliance when needed.
• Strong data literacy and the ability to manage complex workflows and user needs.
• A passion for sales technology and operational efficiency.
• Fluency in English (C1) is required and German (C2) is an added bonus.
• Bachelors degree or equivalent in Marketing Business Economics Data Analytics or a related field.
• Comfortable balancing deep focus with fast-moving support demands.

Benefits

• A dynamic international work environment in a rapidly growing company with many growth opportunities
• Central office location
• Hybrid work model (80% on-site 20% remote)
• Ergonomic workstations and modern laptops
• Employee events (summer party Christmas party after-work gatherings)
• Access to the Corporate Benefits portal
• Employee discounts on PERGOLUX products
• Motivated and supportive colleagues who help each other
• Strong focus on professional development and skill-building
• Free drinks and snacks
• Employee referral program

We look forward to receiving your application and resume!

For more exciting insights into the PERGOLUX culture visit our Linkedin or Instagram page!