Executive - IP Billing
Executive - IP Billing
Posted on :
06-06-2025
Employer Active
1 Vacancy
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Job Description
Overview
The IP Billing Executive plays a crucial role in ensuring the accuracy and timeliness of billing procedures within the organization. This position is fundamental in the management of billing systems associated with Internet Protocol (IP) services. The IP Billing Executive is responsible for implementing and overseeing billing operations analyzing billing data and addressing customer inquiries related to their accounts. This role requires close attention to detail as it directly impacts revenue collection and customer satisfaction. Moreover the IP Billing Executive must collaborate with various departments to streamline billing processes and improve efficiencies. A deep understanding of telecommunication billing systems exceptional problem-solving skills and the ability to work under pressure are essential for succeeding in this fast-paced environment. The contributions of the IP Billing Executive not only maximize financial performance but also enhance customer retention through effective management of billing queries and issues.
Key Responsibilities
- Manage end-to-end billing processes for IP services.
- Maintain accurate customer billing records and databases.
- Analyze billing data to identify discrepancies and resolve issues.
- Assist with the implementation of billing system upgrades and improvements.
- Address customer inquiries and provide support regarding billing queries.
- Prepare detailed billing reports for management review.
- Coordinate with IT and finance departments to streamline billing procedures.
- Keep up-to-date with industry billing regulations and compliance requirements.
- Collaborate with sales teams for accurate contract .
- Assist in the development and documentation of billing policies.
- Monitor payment cycles and follow up on overdue accounts.
- Implement process improvements to enhance billing accuracy.
- Conduct training sessions for new team members on billing systems.
- Participate in audits related to billing to ensure accuracy and compliance.
- Respond to escalated customer disputes and resolve them effectively.
Required Qualifications
- Bachelors degree in Finance Accounting or related field.
- Minimum 2 years of experience in billing or accounting.
- Proficient in billing software and ERP systems.
- Strong understanding of telecommunication billing processes.
- Excellent analytical and numerical skills.
- Effective verbal and written communication abilities.
- Detail-oriented with strong organizational skills.
- Ability to work collaboratively in a team environment.
- Proficiency in Microsoft Excel and reporting tools.
- Understanding of compliance regulations and industry standards.
- Customer-centric approach with a focus on service quality.
- Problem-solving aptitude with a proactive mindset.
- Adaptable to changing deadlines and priorities.
- Experience in handling high volumes of billing data.
- Able to manage multiple tasks efficiently under pressure.
- Willingness to learn and embrace new technologies.
customer service,billing software,team collaboration,data management,technical proficiency,problem-solving,analytical skills,data analysis,time management,communication skills,telecommunication billing,billing systems,adaptability,billing processes,microsoft excel,numerical skills,reporting tools,ip,organizational skills,erp systems,compliance regulations
Employment Type
Full Time
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