ServiceNow Administrator
ServiceNow Administrator
Posted on :
06-06-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
ServiceNow Engineer
Location: India - Bangalore Hyderabad
Experience: 4 - 7 Years
Qualifications:
ServiceNow Certified Systems Administrator (CSM).
5 years of experience on the ServiceNow platform.
Bachelors degree in Computer Science or equivalent experience.
Ability to fix system vulnerabilities especially MID Servers as identified by 5/3 Information Security.
Experience applying ServiceNow patches and facilitating clone downs backups and restores.
Skilled in extracting data from ServiceNow tables for audit and business needs.
Experience securing passwords in a vault.
Proficiency in disaster recovery testing and ServiceNow instance recovery.
Strong technical documentation skills particularly for procedures and incident remediation.
GENERAL FUNCTION
We are looking for an experienced ServiceNow Engineer who how the ability to support the platform as an administrator. This includes but is not limited to the following:
Will be expected to provide a best-in-class service to our 5/3 ServiceNow users and stakeholders including promptly and courteously answering their questions and resolving their issues
Ability to troubleshoot and resolve ServiceNow incidents
A deep understanding of how ServiceNow works and how it is configured
Performance monitoring including an understanding of uptime and response time and how to tune the system for optimal performance
User Administration including Groups Roles and access issues
Administer ServiceNow Code Releases
Perform ServiceNow Upgrades including facilitating testing and the Skip process
Installing and updating plugins
Diagnosing Discovery issues
Familiarity with Service Mapping and its operation including troubleshooting maps that fail
Managing ServiceNow licenses and license reporting
The ability to create reports and dashboards for the purpose of tracking trends and reporting on issues
The ability to read code and notify Developers when their code has a defect
Experience supporting and troubleshooting integrations to other systems including REST SOAP and ServiceNow Spokes
Must be able to fix Vulnerabilities on the system especially the MID Servers as identified by the 5/3 Information Security Department
Must be able to apply ServiceNow Patches
Must be able to facilitate Clone Downs as well as backups and restores
Must be able to extract data from ServiceNow tables as needed by Audit Business Controls and other Stakeholders
Must have experience securing passwords in a vault
Must be able to perform Disaster Recovery Testing
Must be able to work with ServiceNow to recover our Instance from a secondary site if the primary ServiceNow site becomes unavailable
Must be able to write technical documentation especially with respect to procedures and incident remediation in the form of ServiceNow Knowledge Articles
Must be able to learn new skills as needed
Must stay current with the latest ServiceNow best practices
Will be expected to be a team player to communicate and collaborate and adhere to 5/3 Bank Core Values
Ability to work independently
As an engineer in the ServiceNow team you will be part of an Agile/Kanban team supporting the ServiceNow infrastructure tools and integrations as well as acting as level 3 escalation for the Service Desk.
Being assigned to an Agile/Kanban team means this role also participates in all agile driving activities including daily SCRUMs and after hours releases support. You will also be expected to follow best practice standards and participates in review refine and documenting these standards.
Accountability for doing the right thing for customers and colleagues ensures that actions and behaviors drive a positive customer experience. While operating within the Banks risk appetite achieves results by consistently identifying assessing managing monitoring and reporting risks of all types.
You will be part of every stage of support including supporting the development process prototypes proof of concepts as well as the production environment. As a member of an Agile/Kanban team you will be required to participate and document all work in the form of User Stories. As the escalation for incident support you will be responsible for direct customer contact accurately assessing and triage the incidents and evaluate any requests that come in.
This role will require a self-starter that is adaptable and willing to learn as well as a cooperative team player. Someone that doesn t wait for work to be assigned to them but goes after work to improve the team and their performance.
Supervisory Responsibilities: None
Duties and Responsibilities:
Monitor and manage incident work queue
Required Hands on experience with ServiceNow ITOM Discovery Service Mapping implementations.
Well rounded on the ServiceNow Platform with focus on ITOM development and configuration on ServiceNow platform.
The engineer must be comfortable in understanding and diagnosing ITOM solutions API integrations Flow Designer Catalog Item creation Custom Applications Platform Health and Security Automatic Testing Framework (ATF) and Mobile.
KNOWLEDGE & SKILLS REQUIRED:
Must be knowledgeable and familiar in the ServiceNow ITOM offerings and can lead a customer through knowledge and requirements discussions for implementing and deploying ServiceNow ITOM Discovery Service Mapping and REST API Integrations
Required Knowledge of ServiceNow Architecture
Knowledge of ITOM processes
Technical Skills Must Have
Certified Systems Administrator - CSM
5 years experience on ServiceNow platform
Bachelor s Degree in Computer Science or equivalent experiences
Technical Skills - Nice to Have
ITIL v4 certification
ServiceNow CIS SPM
ServiceNow Now Mobile
ServiceNow CIS-ITOM Certification
ServiceNow CAD Certification
ServiceNow CIS Service Mapping
performance monitoring,servicenow certified systems administrator,agile,technical documentation,incident management,upgrades,disaster recovery testing,servicenow patches,security practices,servicenow,user administration,incident triage,servicenow administration,rest api integrations,servicenow itom,disaster recovery,system performance monitoring,password security,plugin installation,servicenow upgrades,integration troubleshooting,data extraction,itom,servicenow code releases,backup and restore,mid servers,service mapping,troubleshooting,api,kanban,discovery,rest api,soap,agile/kanban methodologies
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
