Sr. Account Specialist
Sr. Account Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Manage customer accounts by overseeing all aspects of the assigned client relationships both commercially and operationally. Make company-binding decisions and commitments to customers. Develop full-scale project plans and associated communications documents and revise as appropriate to meet changing needs and requirements.
- Builds a knowledge base of each clients business organization and objectives and continually seeks opportunities to increase customer satisfaction and deepen client relationships
- Build and maintain trustworthy customer relationships with both external clients and internal customers through accurate thorough and timely communication of information
- Interpret enforce and maintain individual customer contracts rate cards Service Level Agreement (SLA) documents and associated commitments made on behalf of the organization
- Coordinate quotations with support from Pricing and Contracts Administration and Sales
- Pursue new business opportunities with existing customers
- Provide and maintain customer forecast information and distribute internally to appropriate departments
- Sets and manages client or vendor expectations
- Liaison with Finance and customers to resolve invoice discrepancies
- Manage capacities at multiple manufacturing and distribution sites to ensure timely manufacturing and obtainment of requested due dates
- Manage inventory/production that relates to workability and provide feedback to external and internal customers
- Responsible for monitoring bill of materials (BOMs) orders customer assets invoices and other customer requirements. Process order data into system as appropriate.
- Print procurement and inventory management to include timely review of obsolescence and monthly reviews for space billing
- Produce various reports for customer(s) as requested
- Facilitate corrective actions and root cause resolution for all external customer complaints
- Suggests areas for improvement in internal & external processes along with possible solutions
- Cross-train to support other accounts as needed
Qualifications :
- At least 4 years customer service or account management experience is required
- Strong PC database and operating system experience. Must be proficient at Microsoft Office. Solid working knowledge of current Internet technologies including Intranet Extranet and client/server architectures
Preferred Education and Experience
- Bachelors degree in business management marketing or related field preferred or equivalent combination of education and experience
Additional Eligibility Qualifications
- Independent self-starter ability to handle a high volume of work is required
- Strong attention to detail with the ability to define problems collect data establish facts and draw valid conclusions
- Ability to make independent decisions in a changing environment and anticipate future needs
- Excellent professional level written and verbal communication skills - ability to interface and communicate effectively with multiple functional groups geographic regions diverse cultures and different levels of internal and external client organizations
- Experience and comfortability managing difficult or emotional customer situations and responding promptly to customer needs
- Excellent judgment and capacity to deal with problems involving multiple variables and pressures including conflict resolution
- Must have knowledge of contract administration terms and have ability to interpret contracts
- Can conform to shifting priorities demands and timelines through analytical and problem-solving capabilities in a high-pressure environment
- Excellent interpersonal skills with the ability to professionally interact and elicit cooperation from a wide variety of sources including upper management clients other departments and interact with various work behavior styles
- Adept at conducting research into project-related issues and risks
- Must be dependable able to work both independently and in a collaborative team atmosphere and possess good business acumen and judgment
- Positive flexible and proactive approach to all work situations
Additional Information :
Work Environment/Physical Requirements
This position operates in a professional office environment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job the employee is regularly required to communicate (verbal/written) converse with and exchange information with others. The employee is frequently required to remain in a stationary position for long periods of time; occasionally move between their workspace and office machinery. The person in this position must operate a computer and other office machinery such as a copy machine printer calculator; pull/retrieve/file documents in a filing cabinet. May need to position oneself to move between tight high or low spaces. Seeing abilities required by this job include detecting/identifying/recognizing/inspecting objects close to the employee within a distance peripherally depth perception and the ability to adjust focus.
Minimal Local travel may be required.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
Conectiv complies with all Federal State and Local law prohibiting discrimination on the basis of race religion creed color national origin ancestry medical condition (including genetic characteristics) mental and/or physical disability or handicap marital status sex age veteran status citizenship status sexual orientation gender identity political party preference political belief socioeconomic status familial status registered domestic partner status military service pregnancy childbirth and related medical conditions and any other characteristic or activity protected by federal state or local law.
All your information will be kept confidential according to privacy guidelines/regulations.
Our most important asset is our People
Conectivs success greatly relies on our peoples energy motivation and talent.
We are dedicated to cultivating a workforce that embraces and celebrates diversity as we believe our differences drive our creativity and innovation.
We are proactive in supporting equality and maintaining an inclusive work environment developing and enhancing career opportunities for all.
If you require a reasonable accommodation at any step of the application process please let us know by answering the dedicated question in this application form.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
