Account Relationship Executive

We are looking for a German speaking Account Relationship Executive to join our team in Berlin. In the role you will be reporting to the Head of ARM and will be assisting the Account Relationship Managers with all inbound contacts and you will be responsible for building a personal relationship with selected customers identified as high value and high-potential clients.

The aim is that you (the Account Relationship Executive) will become the main point of contact between the company and the customer and provide excellent customer service to Account Managed accounts.

By communicating via telephone live chats and E-Mail the customer should feel comfortable discussing any issue with you including (but not limited to) responsible gaming bonuses revenue and source of funds.

What you will do 

• Assisting the Account Managers with all inbound contacts
• Deal with max 3 Live-Chats and also assist with Phone Calls and E-Mails when necessary
• Conduct AML interactions with account customers where possible
• Identify potential new account customers via daily contacts
• Handle/resolve customer issues /dispute resolutions ensuring the customer feels valued
• Work as an integral part of together with the account management team to influence player activity with a view to maximise retention
• Ensure that clear communications into and out of the team to ensure we deliver a leading service to our customers and relevant feedback to the product and marketing teams

The role will involve working shifts (8am 6pm / 11am 8pm) CET Times and weekend work (minimum of one weekend a month). 

Qualifications :

Fluent in German and English    
Extensive experience in Customer Service and VIP Support
Proven track record of outstanding safer gambling relationship management        
You will have a high interest and good all- round knowledge of licensed online gaming in both sports and casino  
Outstanding personal relationship management skills.    
Ability to work in a self-contained / independent environment knowing when to escalate and when to make your own decisions.    

Additional Information :

At Entain we know that signing top players requires a great starting package and plenty of support to inspire peak performance. Join us and a competitive salary is just the beginning. Working for us in Germany you can expect to receive great benefits like:

• Min salary starting from 38000
• Group bonus scheme
• Hybrid working 2 days in the office
• Food vouchers 136 per month (full-time employee after probation)
• Life assurance 2x Annual Salary
• Ability to buy holiday
• Free subscription to wellbeing app Unmind
• Additional Its Your Game day off to use at either Christmas or New Year
• Entain & Enhance days 2 paid days off to focus on your professional or personal development
• Share save scheme
• Team Spirit - events (e.g. Action Day Roof-top BBQ party) team building (e.g. EOY Party) sports activities (e.g. tennis yoga football) and pro-bono activities

And outside of this youll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves. 

Should you need any adjustments or accommodations to the recruitment process at either application or interview please contact us.

At Entain we do whats right. Its one of our core values and thats why were taking the lead when it comes to creating a diverse equitable and inclusive future - for our people and the wider global sports betting and gaming sector. However you identify our ambition is to ensure our people across the globe feel valued respected and their individuality celebrated. 

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate ensuring ethical and compliant hiring practices globally.

Remote Work :

No

Employment Type :

Full-time