Sr. Director - Site Reliability Engineer
Sr. Director - Site Reliability Engineer
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1 Vacancy
Job Description
This role reports to the VP of Product Reliability Engineering for Value Added Services and is responsible for leading the Acceptance solutions Reliability Engineering vertical overseeing a team of 40 engineers. As a Senior Director Product Reliability Engineering you will apply your leadership skills and knowledge of infrastructure and software development to drive ultra-scalable and highly reliable services for Visas Value Added Services Vertical.
Product Reliability Engineering (PRE) holds the responsibility for the big picture: determining how our systems relate to each other and using a breadth of tools and approaches to solve a broad spectrum of problems. Practices such as limiting time spent on operations blameless postmortems and proactive identification of potential outages factor into the iterative improvement key to both product quality and interesting dynamic day-to-day work. PREs culture of diversity intellectual curiosity problem solving and openness unlocks its success. Our organization brings together people with a wide variety of backgrounds experiences and perspectives. We encourage collaboration thinking big and taking risks in a blame-free environment. We promote self-direction to work on meaningful projects while we also create an environment that provides the support and mentorship to learn and grow.
Visas diverse range of integrated products makes reliable and high-performance infrastructure more difficult and important than ever. PRE addresses these challenges in driving industry best practice reliability and scalability while enabling feature velocity and coordination reducing outages and increasing reliability and scalability. As these systems services and products have thrived we are now having to think about scaling to better serve our internal and external customers while maintaining the reliability our users expect.
Responsibilities
- Lead a team of approximately 40 located across the globe ensuring they provide top-tier reliability engineering for acceptance solutions
- Lead Reliability Engineering teams to provide standardized secure and highly available platform services for Visas products to achieve availability targets of 6 9s.
- Provide 24x7 operational support working closely with global operations and product reliability engineering teams
- Manage innovate and create programs new software analytics that drive improvements to the availability scalability latency and efficiency of Visas products and services.
- Work cross-functionally in close partnership with product group leads from technologies up and down Visas very tall and deep stack to guide product engineering to build fast reliable and durable production systems.
- Develop strategic directions workforce plans and organizational structure for the reliability teams within each product group.
- Be a key strategic leader of Visas Product Reliability Engineering organization.
- Regularly produce key performance metrics to management and product partners
- Resources consumed on a per service basis
- SLAs of uptime for the enterprise platform services and KPI related to that
- Incident tracking RCA review and meeting related SLAs for service escalations. Goals to track and reduce them over time
- Dashboards and analytics for service-related statistics and operations
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Qualifications :
Qualifications
Basic Qualifications
- 12 or more years of work experience with a Bachelors Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD) or a minimum of 5 years of work experience with a PhD
Preferred Qualifications
- 15 or more years of experience with a Bachelors Degree or 12 years of experience with an Advanced Degree (e.g. Masters MBA JD or MD) PhD with 9 years of experience
- 12 years of experience managing a team and experience managing multiple cross-functional projects.
- 5 years of experience with software development (e.g. algorithms data structures complexity analysis) and/or systems design (e.g. Unix/Linux IP networking performance/reliability).
- Industry leadership experience in a reliability function for products at scale..
- Experience with microservices frameworks and containers including development of container-based messaging queuing and caching services
- Knowledge and experience of Generative AI based pair programming techniques to enhance coding and testing quality timeline efficiency and effectiveness.
- Experience with one or more database technologies such as MSSQL DB2 or Oracle including building deploying and operating large database management systems
- Experience with building multi-tenant scalable and highly available services for caching scheduling or messaging like public cloud platforms
- Ability to take ownership of complex multi-faceted open-ended problems and drive them to completion
- Demonstrated ability to recruit grow retain and lead high-caliber technical talent
- Multi-tasking ability essential to handle multiple priorities with minimal direction from management and adjust to changing priorities and requirements in a rapidly growing organization
- Strong leadership and people management skills with demonstrated ability to lead global multi-functional teams.
- Strong track record of building large scale distributed enterprise systems with focus on security reliability scalability and performance
- Payments industry experience desired
Additional Qualifications
- Domain knowledge and expertise in commerce and payment systems and platforms
- Experience with compliance requirements including PCI SOX SSAE/ISAE requirements
- Experience with regulatory standard including FFIEC/FBA BOE
Additional Information :
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.
Visa will accept applications for this role until at least 6/13
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 181100.00 to 283050.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge skills experience and location. In addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
