Learning & Development Manager
Learning & Development Manager
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Job Description
Job Purpose
This position is responsible for managing the learning process within the hotel. The Training & Development Manager ensures that all learning and development activities are completely aligned with the culture values and strategy of the hotel. He/she monitors and analyzes staff training needs and oversee and implement all departmental training programs.
Key Interactions
Internally
- All departments
Externally
- Guests
- Visitors
- External Trainers
- Vendors
Primary Responsibilities
Training & Development Management
- Assist in the creation implementation and facilitation of the Hotel Training Plan and budget that is aligned with the hotels goals and strategic plan
- Conduct annual training needs analysis and coordinate with department managers to help identify training opportunities for their team members
- Initiate coordinate deliver and follow-up on all training activities within the hotel
- Actively initiate relationships and partnerships with industry associations external training companies and academic counsels related to the hospitality industry
- Update and maintain accurate records of training activities and participant information
- Maintain an ongoing Training Calendar to ensure learning resources and opportunities are maximized
- Develop and manage a central internal resource library of videos/books/magazines that can be utilized by all employees
- Share responsibilities for the integration and orientation process of new hires
- Assist with the implementation of new policies procedures and standards
- Prepare and submit training reports
Other Responsibilities
- Be fully conversant with hotel fire & life safety/emergency procedures
- Attend all briefings meetings and trainings as assigned by management
- Maintain a high standard of personal appearance and hygiene at all times
- Be aware of the hotel fire & life safety/emergency procedures
- Perform other reasonable duties assigned by the assigned by the Management
Qualifications :
Knowledge and Experience
- Bachelors Degree in Human Resources Management / Hotel Management
- Minimum 3 years of training/facilitation experience
- Excellent reading writing and oral proficiency in English language
- Proficient in MS Excel Word & PowerPoint
Competencies
- Strong leadership interpersonal and negotiation skills
- Excellent communication and customer contact skills
- Results and service oriented with an eye for details
- Ability to multi-task work well in stressful & high-pressure situations
- A team player & builder
- A motivator & self-starter
- Well-presented and professionally groomed at all times
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
