You will manage the activation of customer data to develop and execute an end-to-end CRM strategy and communications plan leveraging appropriate marketing channels (with specific focus on email push notifications and in app messages)
You will continuously refine our multi-channel comms and develop retention strategies to deliver an outstanding customer experience applying best practices and being up-to-date with the CRM state of art
You will support the CRM Manager to define the customer lifecycle and help define the contact strategies across all customer touch-points as well as define key client segments for improved targeting and CRM program effectiveness
You will ensure that all campaigns have clearly defined success metrics that are tracked and analysed: all activity should be insight driven and measurable. You will be owner of the weekly/monthly reporting and ad hoc deep dives
About You
You have 2-3 years minimum experience working in Digital Marketing and CRM mobile and web environments
You have experience working with Salesforce Marketing Cloud
You have experience with ESPs (Mailchimp Sendgrid etc)
Proficient in SQL
Good copywriting skills
You are able to develop & optimise CRM flows to drive revenue
You know how to leverage consumer behavioral lifestyle transactional and demographic data in order to deliver relevant marketing insights
You are commercially savvy analytical and data-driven
You have experience in A/B testing and dynamic templates
You are an organized responsible and proactive person
You have the ability to optimize prioritize and organize your time
You have the ability to carry out a high pace of work
You are able to communicate in English in a fluent way
You know how to potentiate the team-work and keep everyone in the team motivated
You have a Bachelors degree in Engineering Computer Science or a related field.
Benefits & Perks
Attractive compensation package
Opportunity to have a real impact in a high-growth global category leader
40% discount on all Fever events and experiences
Work in a location in the heart of Madrid with possible travel across our markets
Home office friendly
Responsibility from day one and professional and personal growth
Great work environment with a young international team of talented people to work with!
Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee
English and Spanish Lessons
We have free food drink and fruit at the office!
Possibility to receive in advance part of your salary by Payflow
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