ADTS Engineer (German speaking)

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Innovation goes far beyond materials science; its powered by the passion creativity and diverse expertise of 9000 professionals worldwide. Whether youre a finance wizard a tech enthusiast an operational powerhouse an HR changemaker or a trailblazer in materials development youll find your place at Avient.

Join our global team and help shape the future with sustainable solutions that transform possibilities into realities. Your unique perspective could be the key to our next breakthrough!

Job Summary

As part of the commercial team the principle function of the ADTS (Application Development & Technical Service) is to provide a world class Technical Service for all ColorMatrix/Avient customers in Germany Switzerland and Austria. Each region within the EMEA area operates a sales cell structure where a Regional Account Manager ADTS Engineer and Customer Service Sales Support Representative work together to deliver the overall regional sales budget.

The ADTS Engineer is mainly responsible for; converting new customers to ColorMatrix/Avient metering systems and products conducting new product and equipment trials (internal and external) attending customer sites for maintenance visits technical and commercial meetings problem solving training refurbishing equipment and managing complaints as required.

The role is home office based with between 60-80% travel to customer sites. This will include customers located in Germany Switzerland and Austria. This is an exciting opportunity for an individual who is keen to learn and develop both their technical and commercial skills. On the job as well as internal and external training is given as part of the growth and development of the successful candidate.

The role comes with a company car mobile phone and laptop.

Essential Functions

On-site technical service/support including:

• Manage product trials
• Equipment audits/maintenance
• Customer stock control support
• Safety analysis
• Data analysis
• Customer training
• Process optimization
• Complain management

Remote support including:

• Project planning
• Trial planning/preparation
• Technical support email telephone
• Communication of all customer interactions (Internal written technical reports)
• Project planning for high value sales opportunities
• Management and resolution of customer complaints/technical issues

Commercial management of allocated customers within the sales region including:

• Arranging specific product samples
• Preparation of a written product trial plan
• Selection of the correct equipment items for the specific application
• Efficient planning of travel and work schedule
• Attendance and input at weekly cell meeting and implementation of subsequent actions
• First point of contact for customer quality issues and recommendations on the next steps to the cell
• Demonstrating ColorMatrix/Avient values on-site with customers
• Continuous learning of product knowledge and liquid systems
• Education of customers on ColorMatrix/Avient products and their benefits
• Completion of Technical reports with customer sign off
• Manages successful resolution of customer complaints/issues.

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Education and Experience

• Bachelors-Chemical Engineering or Equivalent Experience
• Minimum of five years direct relevant work experience
• Ability to operate independently
• Problem solver
• Fluent German and English (written and spoken)
• Good interpersonal skills
• Flexible and willing to travel

We believe that all of our global employees are leaders and that the six most important behaviors for driving our strategy and culture are the same no matter if an employee is a leader of self a leader of others or a leader of the business. By playing to win acting customer centric driving innovation and profitable growth collaborating seamlessly across Avient and motivating and inspiring and developing others and yourself you will accelerate your ability to achieve Avients strategic goals to meet our customer needs and to accomplish your career goals.

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