Help Desk Technical Tier II Support
Help Desk Technical Tier II Support
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Job Description
Job Details
Help Desk Technical Tier II Support
Level: Experienced
Job Location: Poland
Position Type: Full Time 40 Hours Per Week
Education Level: Bachelors Degree
Travel Percentage: Limited
Job Shift: All
Job Category: Network Service Support
Overview
DataPath Inc. is a global leader in remote satellite-based communications solutions that solve our customers toughest communications challenges in urgent time frames and under extreme specialize in enabling complex communication networks that are critical to the operations of the Department of Defense Civilian Government and Commercial markets.
This position supports the U.S. Army Project Manager Tactical Network (PM TN) Global Field Service Representative (FSR) Support Services program. The program provides FSR support of communications for the Government primarily for operability and sustainment of the Tacticaland Strategicantenna system such as the Deployable Ku Earth Terminal (DKET) Mobile DKET Secure Internet Protocol Router (SIPR)/Non-Secure Internet Protocol Router (NIPR) Access Point (SNAP) United States Marine Corps (USMC) Support Wide Area Network (SWAN) and Commercialization efforts Micro Very Small Aperture Terminal (mVSAT) VSAT Inflatable Satellite Communications (SATCOM) Terminal (ISA) CJNCC NETOPS Multinational Information Sharing (MNIS) Combined Enterprise Regional Information Exchange System (CENTRIXS) Coalition Partner Network-X (CPN-X); and Combined Joint Task Force (CJTF)-OIR AO-wide Network but are not limited to only these terminals and support.
Help Desk Technical Tier II Support personnel perform a wide range of activities and are responsible for the maintenance of computer hardware and software that comprises a computer network.
Responsibilities
- Candidate must be prepared to live and work in the country of Poland.
- Must be willing and able to work all shifts.
- Manage and maintain the WAN/LAN infrastructure.
- Provide support in the deployment and configuration of comprehensive routing and switching network designs.
- Monitor the network issues and outages in accordance with directives and guidelines escalating them based on severity levels.
- Troubleshoot implement and provide configuration of network hardware and software.
- Monitor and maintain troubleshoot and identify network devices source(s) of problems.
- Analyze functional problems and determine techniques/requirements feasible for expedited solutions.
- Apply best practices in compliance with DISA guidelines.
- Utilize network management tools (e.g. Solarwinds) to monitor evaluate and report health statistics of WAN/LAN.
- Diagnose and troubleshoot to restore technical service.
- Repair end-user software and hardware problems including repairing user desktops laptops printers multi-function devices (all-in-one) desk phones and wireless devices (e.g. cell phones and mobile Wi-Fi devices etc.).
- Solve issues related to network access network storage email.
- Test and image desktops and laptops.
- Diagnose and troubleshoot Wi-Fi network and devices connected to Wi-Fi network.
- Provide Windows systems administration support including support for multiple Windows OS variants virtualization technologies troubleshooting and resolving issues.
- Diagnosis operation administration configuration and maintenance of the Remedy Trouble Ticket system.
- Update maintain and validate known error database.
- Accountable for administration of Remedy Action Request System solutions.
- Development publication and maintenance of statistical management and custom reports.
- Support Information Assurance by updating and maintaining content classification and protection of the organizations Web sites as well as Access management.
- Participate in daily and weekly workplace meetings as required.
- Abide by all corporate Government and local labor laws and regulations.
- Apply performance standards and quality control standards as directed by Standard Operating Procedures.
- Abide by all safety and security rules and regulations.
- Perform other duties related to the job position.
Qualifications
This position requires:
- US Citizenship
- US DOD Secret Clearance
- A valid current US Passport
Required Certifications Must possess one (1) of the following certifications:
- CCNA-Security
- CySA
- SecurityCE
- GICSP
- GSEC
- CND
- SSCP
- Must maintain active certification throughout employment.
Additional Requirements:
- Bachelors degree in Computer Science.
- Minimum six (6) years of professional related work experience.
- Minimum two (2) years of experience in a military environment.
- Must possess work experience with current best practices in IT standard principles (Information Technology Infrastructure Library ITIL) and security practices.
- Proficient in IP communications and packet analysis.
- Detailed knowledge of Central Authentication Authorization and Accounting via Terminal Access Controller Access Control System (TACACS).
- Must possess detailed knowledge of layer 3 technologies such as HSRP EIGRP and BGP.
- Must possess detailed knowledge of layer 2 technologies such as Rapid Spanning-Tree.
- Knowledge of end-to-end Quality of Service (QoS) and multicast design and implementation.
- Experience with and knowledge of Generic Routing Encapsulation (GRE) Internet Protocol Security (IPSEC) and Dynamic Multipoint Virtual Private Network (DMVPN) deployments and configurations.
- Must have detailed knowledge of access control lists and security practices.
- Knowledge and familiarity with Cisco Internetwork Operating System (IOS) based routers within the ASRand 2800 families; Cisco IOS based switches within theand 3750 families.
- Must possess network troubleshooting skills and knowledge of networks.
- Technical documentation skills are required.
- In lieu of a BS degree must possess an Associates degree and seven (7) years of recent specialized experience.
- In lieu of any degree must possess eleven (11) years of related specialized work experience.
- Effective interpersonal and communication (written and verbal) skills.
DataPath is an equal opportunity employer committed to building a diverse global workforce that values teamwork integrity innovation leadership and an unwavering commitment to our customers.
Required Experience:
Senior IC
Employment Type
Full-Time
