IT Support Specialist

The IT Services Team exists within the Information Technology Services Group to provide information systems support and advice required to enable research outcomes and administration activities of the Garvan Institute of Medical Research and The Kinghorn Cancer Centre (TKCC).

THE OPPORTUNITY

The IT Support Specialist reports to the IT Services Manager and is part of a small dynamic team that is accountable for the day-to-day operations of the Garvan IT Service Desk. It is the first point of call that enables and supports scientists and administrative staff to facilitate Garvans research. It requires a strong client-focused outlook. This role is ideal position for an entry-level IT Support Specialist or graduate although more experienced professionals are welcome to apply. The role requires an onsite presence.

Salary: Up to $.5% super salary packaging (depending on experience)

Employment Type: 18-month fixed term

SNAPSHOT OF BENEFITS

• Generous salary packaging to save you income tax on your wages thereby boosting your monthly take home pay (max. $15900 general expenses $2650 meals/accom)

• Ample opportunities for on-going training and development

• Stimulating and diverse research environment

• Flexible work arrangements e.g. start / finish times

• 18 weeks paid parental leave for both parents including paid superannuation

• A range of additional leave types to meet your personal needs including cultural leave conference leave community service and study leave

• Discounted Health Insurance

• Lifestyle discounts with our community partners

WHAT YOU WILL DO

The key responsibilities include:

• Providing a high level of 1st and 2nd level technical support via telephone service desk portal and face-to-face to over 1000 users

• Maintaining a high level of end user satisfaction

• Support of macOS and Windows

• Support of Microsoft apps within Microsoft 365

• Maintenance of printers and other peripheral equipment

• Setup maintain and support Mac and Windows workstations/laptops

• Provide technical expertise in the provision of support services and a central point of contact for Technology users projecting a positive client-focused image while resolving requests in a timely and efficient manner.

• Record update and maintain detailed information in the IT service management system

• Support of technology-related equipment and hardware such as PABX telephony systems audio-visual equipment photocopiers and scanners

• Good time management skills attention to detail and ability to work unsupervised

ABOUT YOU

The key skills and experience include:

• Excellent communication and interpersonal skills

• Able to multi-task and work quickly under pressure

• Flexible and reliable with strong troubleshooting ability

• Good time management skills attention to detail and ability to work unsupervised

• Strong customer service ethic with a focus on providing a high level of service

• Experience with macOS and Windows 10/11 and Microsoft 365

• ITIL certification desirable

This is an entry-level role that would suit a recent or new graduate with a degree in Computer Science (or in an equivalent) with the possibility of career progression though our Applications or Infrastructure teams.

ABOUT GARVAN

Garvan Institute of Medical Research is an independent Medical Research Institute (MRI) in Sydney delivering scientific and clinical impact on a global basis and in partnership with organisations that share our vision. We are proud to be one of Australias largest and most highly regarded MRIs.

Our vision is global leadership in discoveries to impact and our enduring purpose is to impact human health by harnessing information encoded in our genome.

We seek to see our world-class discovery research achieve life-changing impacts not only for individual patients with rare diseases but for the many thousands affected by complex common disease.

Garvan promotes a diverse workplace and is committed to the principles of equity diversity inclusion and belonging. We are always looking for culture add not culture fit and are building diverse teams with great sets of complementary styles and skills to help deliver our important work effectively.

HOW TO APPLY

To apply for this position please submit your application with a CV and cover letter as one document stating why you are interested in this role. If you think youre the right person for this role wed love to hear how your capabilities achievements and experience set you apart. Only applicants with full working rights in Australia are eligible to apply for this role.