Customer Support Specialist (Contract to January 2026)
Customer Support Specialist (Contract to January 2026)
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Job Description
Work location:
Home Office 1303 Yonge StCity:
TorontoWhat you will do:
Were looking for a Customer Support Specialist (Contract until January 2026) to join our team reporting to the Sr. Manager Customer and Fulfillment Services.
The purpose of this role is to provide exceptional support to our internal and external clients in through a variety of channels including email and sales calls to ensure fulfillment and shipment of orders and customer retention through account creation assessing current processes and recommending new opportunities.
The successful candidate will be responsible for order completion (ie. activation) investigating order details when required assessing processes and many other administrative tasks. The position requires working closely with the PrePaid product team Marketing theatres and other parts of our department as well as various business units within the Cineplex ecosystem.
Possesses a passion for delivering exceptional guest experience and providing solutions for internal or external guests needs.
You must be able to able to lift up to 30 lbs to move shipments. You must come in to the Toronto head office Monday to Friday (Location: 1303 Yonge Street Toronto). You must be available Monday to Friday 9 AM 5 PM (hours could change).
Key Responsibilities:
- Offers excellent guest support for Cineplex products and services by maintaining a high level of professionalism and building a positive rapport with each and every customer coast to coast Inbound / Outbound calls.
- Responds promptly to Internal and External customer inquiries regarding products account creation order processing shipping and receiving or other topics as required.
- Ensure excellent customer service by communicating with the internal team and partners creating reports open to take on new challenges investigating order details when required.
What You Will Need:
- High school diploma or equivalent required.
- Previous position in Customer Service / Shipping / Call Center experience an asset.
- Ability to lift up to 30 lbs to move shipments.
- Proficiency in Microsoft Word Excel and Outlook is required.
- Detail oriented and organized with excellent follow up skills.
- Self-motivated; enjoys responsibility and accountability.
- Excellent communication and interpersonal skills.
- Problem solver and multi-tasker.
- Ability to adapt and work effectively within a variety of diverse situations.
- A team player with a positive attitude.
- Strong negotiation and objection handling skills
Inclusion & Diversity
Cineplex its subsidiaries and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverseworkforce. We encourageand welcomeapplications from all intersectional walks of collective sum of our individual differences experiences knowledge innovation self-expression uniquecapabilitiesand talent represents a significant part of our culture. By valuing a diverse workforceweenforce hiring practices that are fair and equitable.
Accessibility
We are committed to improving access and opportunities for all individuals including those with disabilities by identifying and removing barriers that may prevent inhibit or restrict their access to employment oporunities. If you require accommodation at any stage of our hiring process (application interviews assessments and placement) please contact us at or via email at .
While we appreciate all interest only those candidates selected for an interview will be contacted.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
