High-Risk Patient Engagement Specialist
High-Risk Patient Engagement Specialist
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1 Vacancy
Job Description
About Our Company
Were a physician-led patient-centric network committed to simplifying health care and bringing a more connected kind of care.
Our primary multispecialty and urgent care providers serve millions of patients in traditional practices patients homes and virtually through VillageMD and our operating companies Village Medical Village Medical at Home Summit Health CityMD and Starling Physicians.
When you join our team you become part of a compassionate community of people who work hard every day to make health care better for are innovating value-based care and leveraging integrated applications population insights and staffing expertise to ensure all patients have access to high-quality connected care services that provide better outcomes at a reduced total cost of care.
Please Note: We will only contact candidates regarding your applications from one of the following domains: @ @ @ @ @ @ or @.
Job Description
Clinic Location: 3003 N Central Ave. Phoenix
TheHigh-Risk Patient Engagement Specialistfor Village Medical at Home is responsible for providing patient support and communication while facilitating an exceptional patient experience to build and reinforce satisfaction and trust and drive organizational loyalty.
How You Will Get Things Done:
Answers the high-risk programs phone line and connects patients to the clinical care team for medical needs
Outreaches to high-risk patients to enroll in the high-risk programs
Outreaches to eligible referrals intakes demographics and insurance information and schedules new patient visit series
Monitors inboxes for new patient referrals and confirms program eligibility
How You Will Build Trust:
Communicates outcome of new patient outreach to the PCP or other referral source
Monitors online check-in pushing reminders for online check-in completion and remotely checking in patients as needed
How You Will Innovate:
Schedule new patient appointments/follow-up appointments per established policies and procedures
Experience to Drive Change:
Current BLS certification for healthcare providers preferred; required within 90 days of employment
High School Diploma/Equivalency
2 years of experience in primary care family practice internal medicine urgent care or ER preferred
Valid drivers license
About Our Commitment
Total Rewards at VillageMD
Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMDs benefit platform includes Medical Dental Life Disability Vision FSA coverages and a 401k savings plan.
Equal Opportunity Employer
Our Companyprovides equal employment opportunities (EEO) to all employees and applicants for employment without regard to and does not discriminate on the basis of race color religion creed gender/sex sexual orientation gender identity and expression (including transgender status) national origin ancestry citizenship status age disability genetic information marital status pregnancy military status veteran status or any other characteristic protected by applicable federal state and local laws.
Safety Disclaimer
OurCompanycares about the safety of our employees and Companydoes not use chat rooms for job searches or Companywill never request personal information via informal chat platforms or unsecure Companywill never ask for money or an exchange of money banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at selectOur Companylocations during regular business hours only. For information on job scams visit file a complaint at Experience:
Unclear Seniority
Employment Type
Full-Time
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